Latest post Wed, Jun 23 2021 7:07 PM by Jeroen van Eekeres. 5 replies.
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  • Mon, Mar 22 2021 8:52 PM

    MC 2018.12.15 Background transcode service not starting (once again).

    HI All.

    Recently updated multiple edit suites from 2018.12.11, .12 and .14 to 2018.12.15 on multiple sites (and a few to 2021.2)  While in general things work fine today a known problem reappeared. One site reported that the background transcode service doesn't start.

    So I have started to remote in into multiple systems and indeed, on some it fails to start. I have only accessed a few systems but several have the problem while others don't. I can't find any coherence between the machines on which it fails or work... it looks random. I only used the full iinstaller but one client also used the patch with the same result

    The windows eventlog only reports: The Avid Editor Transcode service terminated unexpectedly. Event ID 7034. And if you start the service in windows services: an error 1607 is observed. uninstall install of MC, deletion of the C:\Program Files\Avid\Editor Transcode folder, removal of the default ama plugins, none fix the issue. Also on one system on which I performed a windows 10 reset 5 days ago and which has a clean install of 2018.12.15  the background transcode service crashes. 

    Anybody else seeing this?

    Most of the MC/NC, Interplay, Nexis, ISIS, Unity stuff. [view my complete system specs]

    Avid reseller ACSR at Telmaco

    http://www.telmaco.gr/en/

  • Tue, Mar 23 2021 2:31 PM In reply to

    Re: MC 2018.12.15 Background transcode service not starting (once again).

    And found the cause of the problem.

    In:

    C:\ProgramData\Avid\Avid Editor Transcode

    the file:

    DMSTranscode.ini

    is missing.

    If you do not have this file create a textfile with notepad and copy paste the underneath:

    @1%tProvider_Name=Avid Editor Transcode

    @2%tProduction_Services_Engine_Hostname=localhost

    @5%?MaxJobs=1

    Then save as DMSTranscode.ini and things should be back to normal.
    Most of the MC/NC, Interplay, Nexis, ISIS, Unity stuff. [view my complete system specs]

    Avid reseller ACSR at Telmaco

    http://www.telmaco.gr/en/

  • Tue, Jun 1 2021 7:38 PM In reply to

    • sivanxyz
    • Not Ranked
    • Joined on Thu, Aug 6 2020
    • Posts 4
    • Points 40

    Re: MC 2018.12.15 Background transcode service not starting (once again).

    Same issue here. After an upgrade from 12.10 to 12.15

    Your solution works!

    May I ask how you got to it?

    I was starting to go nuts with re-installations and considered reinstalling windows...

    Thank you!

  • Wed, Jun 23 2021 3:47 PM In reply to

    • Richard Lowe
    • Not Ranked
    • Joined on Fri, May 18 2012
    • Leeds, UK
    • Posts 10
    • Points 120

    Re: MC 2018.12.15 Background transcode service not starting (once again).

    Good work Jeroen, this has been driving me mad for a while. Adding the .ini file cured the issue.

     

    Regards

     

    Richard

  • Wed, Jun 23 2021 4:02 PM In reply to

    Re: MC 2018.12.15 Background transcode service not starting (once again).

    OH what happens if you change max jobs from 1 to say 5 ?.....

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  • Wed, Jun 23 2021 7:07 PM In reply to

    Re: MC 2018.12.15 Background transcode service not starting (once again).

    It will do 5 jobs in parallel. Do not ask about (remaining) performance for mc.

    Most of the MC/NC, Interplay, Nexis, ISIS, Unity stuff. [view my complete system specs]

    Avid reseller ACSR at Telmaco

    http://www.telmaco.gr/en/

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