Latest post Fri, Oct 1 2021 9:23 AM by Pat Horridge. 99 replies.
Page 6 of 7 (100 items) « First ... < Previous 3 4 5 6 7 Next >
Sort Posts: Previous Next
  • Sun, Sep 5 2021 5:29 PM In reply to

    • Mercer
    • Top 150 Contributor
    • Joined on Thu, Apr 15 2010
    • UK
    • Posts 734
    • Points 9,420

    Re: 11-25% support price increase for Perpetual

    Jeroen van Eekeres:
    But I do know that they, as a key customer, have a technical account manager within Avid.

    A technical account manager is not the same as phoning Avid for daily support Jereon. They handle purchase and fullfillment. I have worked at the BBC many times mainly out of Media City in Manchester. It maybe construed that this could justify the support contract in of itself but as a major purchasing customer it is not normal to have to pay the seller until your purchased contract starts, i.e. you are paying for ongoing technical support not sales support. And as I say such institutions do have first class engineers.

    MC with Symphony option, 2021.6, HP ZBook 17 G5, i7-8850H 6 core/64GB ram/512 M2 ssd/Nvidia Quadro P5200/16GB/FHD, HP Thunderbolt Dock G2, BMD Ultrastudio... [view my complete system specs]
  • Sun, Sep 5 2021 7:18 PM In reply to

    Re: 11-25% support price increase for Perpetual

    Mercer:
    A technical account manager is not the same as phoning Avid for daily support Jereon. They handle purchase and fullfillment.

    Euh... I'm not in a position to get into a who does what at Avid. This forum does not allow that. But a technical account manager is a technical account manager and not sales.

    From the old Apple Quadro 950 to HP Z8xx. My current own systems: 1x Z420 E5 1650 32GB memory quadro K2200, 1x XW8600, 2x 3.0Ghz Quadcore, 24GB memory... [view my complete system specs]

    Jeroen van Eekeres 

    Technical director, Broadcast support engineer, Avid ACSR.

     

    Always have a backup of your projects....Always!!!! Yes Always!!!!

    A.V.I.D....... Another Version In Development

    www.mediaoffline.com

     

     

     

  • Sun, Sep 5 2021 7:29 PM In reply to

    • Mercer
    • Top 150 Contributor
    • Joined on Thu, Apr 15 2010
    • UK
    • Posts 734
    • Points 9,420

    Re: 11-25% support price increase for Perpetual

    Jeroen van Eekeres:
    Euh... I'm not in a position to get into a who does what at Avid. This forum does not allow that. But a technical account manager is a technical account manager and not sales.

    Oh I'm sorry - I thought you were talking about the BBC. I was meaning that I don't know of anyone there from Andy Quested down who might have to call upon individual perpetual licence support, as in, my 'pc and Avid doesn't work'. Though I am sure they are in consultation with Avid at a higher level, like most major large enterprise users throughout the world. My point was that me here, as a lesser mortal has only had to call upon it 3 times in 5 years - I don't need paid support and so I am paying for 12 months upgrades and to keep my dongle from dying, which is fine normally.Yes

    MC with Symphony option, 2021.6, HP ZBook 17 G5, i7-8850H 6 core/64GB ram/512 M2 ssd/Nvidia Quadro P5200/16GB/FHD, HP Thunderbolt Dock G2, BMD Ultrastudio... [view my complete system specs]
  • Sun, Sep 5 2021 7:49 PM In reply to

    Re: 11-25% support price increase for Perpetual

    Mercer:
    I am sure they are in consultation with Avid at a higher level, like most major large enterprise users throughout the world.

    Correct. The big boys do have some extra privileges. 

     

    From the old Apple Quadro 950 to HP Z8xx. My current own systems: 1x Z420 E5 1650 32GB memory quadro K2200, 1x XW8600, 2x 3.0Ghz Quadcore, 24GB memory... [view my complete system specs]

    Jeroen van Eekeres 

    Technical director, Broadcast support engineer, Avid ACSR.

     

    Always have a backup of your projects....Always!!!! Yes Always!!!!

    A.V.I.D....... Another Version In Development

    www.mediaoffline.com

     

     

     

  • Mon, Sep 6 2021 8:33 AM In reply to

    • luca.mg
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Roma - Italy
    • Posts 5,921
    • Points 70,115

    Re: 11-25% support price increase for Perpetual

    Well I'm obviously late to the party, since I was jobless I went on holidays and I was totally unaware of the pricing changes. I find it a little unfair to raise the price twice in the last few years, but this is a take it or leave it situation, no way the customers can change that, what I find a little disturbing is the short notice (12 days) during the summer holidays, when not everyone is regularly checking the email. Not begging for extending that timeframe, but still complaining!

    As for the new pricing itself I have to agree with whoever said that I'd be happy to pay even more than this annual fee if only the software was better improved, while I do not understand why rental is cheaper than perpetual, since the product is essentially the same.

    As for backward compatibility, thanks Avid, we need that, the day You'll drop it one of the major points to stick to MC will fade away, but mantaining three releases is too much, and perhaps it's the reason why Avid raised the price, other than collecting cash for the stock holders, as usual.

    Symphony 21.9, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Mon, Sep 6 2021 8:43 AM In reply to

    Re: 11-25% support price increase for Perpetual

    luca.mg:
    Well I'm obviously late to the party

    FYI: Videoguys still has Renewals at the old price (added bonus: their old price was cheaper than Avid's old price). And again, you can buy multiple one-year plans, and they will extend your support plan cumulatively.

    luca.mg:
    what I find a little disturbing is the short notice (12 days) during the summer holidays
    Agreed.

    Media Composer Symphony | PT Ultimate | Win10 HPZ | OSX MBP | ISIS5000 [view my complete system specs]
  • Mon, Sep 6 2021 11:04 AM In reply to

    • luca.mg
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Roma - Italy
    • Posts 5,921
    • Points 70,115

    Re: 11-25% support price increase for Perpetual

    Thanks a lot Job for pointing that out, I just bought myself a couple of renewals for my two seats, originally due in november. Don't know how to proceed from now on (always purchased via the Avid online store or a local reseller, last two years with Avid Italia) but I'll surely find that out. After the lockdown let's hope to make the most out of these licenses!

    Symphony 21.9, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Mon, Sep 6 2021 11:08 AM In reply to

    Re: 11-25% support price increase for Perpetual

    Your reseller sends you a code, which you can easily and quickly redeem/activate in My Products under your Avid account. Make sure you switch the Auto-Renew function to off, otherwise you won't see the options to manually renew. You can turn Auto-Renewal back on afterwards.


    Media Composer Symphony | PT Ultimate | Win10 HPZ | OSX MBP | ISIS5000 [view my complete system specs]
  • Mon, Sep 6 2021 12:20 PM In reply to

    • luca.mg
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Roma - Italy
    • Posts 5,921
    • Points 70,115

    Re: 11-25% support price increase for Perpetual

    Thank You again Job, I do not want to further hijack the thread, whenever I'll get the code I'll open a new thread if I'll find myself in troubles. Regards, Luca

    Symphony 21.9, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Wed, Sep 29 2021 1:23 PM In reply to

    • wmcole
    • Top 200 Contributor
    • Joined on Thu, Oct 13 2005
    • Posts 598
    • Points 8,115

    Re: 11-25% support price increase for Perpetual

    >>I understand Avid, as a business, are trying to move all new customers going forward to a subscription, because it's more profitable for them and the proof is that it is cheaper than perpetual<<

    HUH?  Cheaper?!?!  Facts, logical reasoning - I know that is not a "thing" for all those born after 2000, but - come on!

    EX: I have owned Media Composer licenses since it first appeared on the WIndows Platform (obviously before you and the majority of AVID managers were born).  In fact, I had an Avid Xpress license and even an Avid Impact (I think that is what it's first Windows video editor was called) license.  I have even been a stockholder in the company for decades.  In those 30+ years I have paid in excess of $27,000 to the company in purchase, upgrade and support fees, yet I have utilized less - FAR fewer - than 20 hours of support time.  But I am willing, in my retirement when I use MC perhaps 2 hours per YEAR to pay $299 to maintain a company whose product I believe in (despite inept, incompetent, unimaginative management).  Yet I have not used any support personell hours for YEARS.  My "support contract" payments are pure profit. 

    Simply out of a charitable wish for the company and MC to survive I am willing to "donate" my $299 per year to the company.  But I WILL NOT submit to the punitive "support contract" renewal at the new rate.  It will be cheaper for me to move to a different "professional" editing platform "perma-license" application like Lightworks or Resolve.

    Avid management wants to hide behind the lie the "users prefer subscriptions" but that is a complete fantasy.  Companies that have a huge market dominance can force subscription licencing on users if they have a significant market share and can tolerate the loss of individual and small business users who can't justify the ROI or maintenance of a license for an application they use infrequently.  (EX: Adobe Lightroom and the flight of "pro" photography users to Luminar, ON1 Photo RAW, ACDSee Photo Studio, Affinity Photo, DXO, Darktable...)  AVID does NOT have such a presence in the AV editing space.  Their attempts to "convert" perma-license holders to subscription-based users will only accelerate the company's decline / death. (Don’t bother challenging this factual trend – I’ve been an AVID product user and SHAREHOLDER since the late ‘80’s –I have the facts and numbers.)

    The calculation that they can "convert" perma-license users to subscription based users AT A NET PROFIT  is pure speculations and fantasy.  It will be a net loss to the company and will reflect itself in a further decline in AVID share price.

     

    HP z840 dual 8-core; PCI slot 3, Creative SB X-Fi audio card; 32 GB Ram; 4 x 1 TB RAID 5 internal SATA Western Digital Caviar Green Media drives (appears... [view my complete system specs]

    -----

    wmc

  • Wed, Sep 29 2021 3:44 PM In reply to

    • BarkinMadd
    • Top 25 Contributor
    • Joined on Fri, Nov 4 2005
    • Ontario, Canada
    • Posts 4,815
    • Points 63,150

    Re: 11-25% support price increase for Perpetual

    @wmcole - on the face of it, it would seem that Avid is trying to encourage customers to adopt a subscription license by penalizing those holding a perpetual license. Do you agree?

    It would also appear that the cost for a subscription is less than the new increased cost to renew support for a perpetual license. Is this not true?

    I agree with most of your post following 'EX:' other than the fact that I can't read minds so I can't know for certain what Avid management wants (but I do agree that Avid management has a long history of missteps).

    Is it fair to say that it is likely that Avid management would like everyone to adopt a subscription license because it will secure for Avid a more predicable revenue stream?

    Your point is that forcing users to adopt a subscription model through a perceived hostile act of coercion may have the opposite result, driving previously loyal but perhaps infrequent users away, encouraging them to look elsewhere for their infrequent NLE needs...

    Do you agree?

    MC 2021.6 | QT 7.7.9 | Continuum 2021 | Sapphire 2021 | Mocha Pro 2021 | Titler Pro 7.7 | Windows 10 Pro x64 (21H1) | System: Asus x299, i9-7940X (4.1GHz... [view my complete system specs]

    Steve

    ______________________

    www.nelliedogstudios.com

  • Wed, Sep 29 2021 5:25 PM In reply to

    Re: 11-25% support price increase for Perpetual

    Seems I hadn't posted the following in this thread yet:

    Job ter Burg:

    I worked out the cost of the various ways to get MC. Not accepting any liability or responsibility for anyone's purchasing decisions. Just sharing a sheet that helped me figure out the differences.

    Here's the sheet: http://www.terburg.com/EVEN/MC2021pricinglongterm.pdf

     

    Media Composer Symphony | PT Ultimate | Win10 HPZ | OSX MBP | ISIS5000 [view my complete system specs]
  • Wed, Sep 29 2021 8:10 PM In reply to

    • Mercer
    • Top 150 Contributor
    • Joined on Thu, Apr 15 2010
    • UK
    • Posts 734
    • Points 9,420

    Re: 11-25% support price increase for Perpetual

    wmcole:
    Simply out of a charitable wish for the company and MC to survive I am willing to "donate" my $299 per year to the company. But I WILL NOT submit to the punitive "support contract" renewal at the new rate.  It will be cheaper for me to move to a different "professional" editing platform "perma-license" application like Lightworks or Resolve.

    I understand your sentiment and agree with what you're saying but that's a strange notion towards a commercial company, in my book. There are some who suggest we owe our careers to Avid, yet I started on fim and then worked a lot on video, way before Avid existed. And if it wasn't Avid it would have been something else.

    We have grown to love Avid as a reliable, rock steady tool that does earn us a good living, yet the first sign of real jitters seems to be happening, in the almost the 1st time in the 30 years I have been using it. The industry will move on from any mainstay, there are some big names in the wake.

    No, I am prepared to support Avid loyally as a paying customer, not as a charity, but it is a two way street. I am sure after all though that Avid is far too big a brand to fall by the way - constructive feedback, even if it is negative, as customers, is our right and is ultimately supportive IMV.

    MC with Symphony option, 2021.6, HP ZBook 17 G5, i7-8850H 6 core/64GB ram/512 M2 ssd/Nvidia Quadro P5200/16GB/FHD, HP Thunderbolt Dock G2, BMD Ultrastudio... [view my complete system specs]
  • Thu, Sep 30 2021 10:04 AM In reply to

    • Notes
    • Not Ranked
    • Joined on Tue, Dec 23 2014
    • Posts 19
    • Points 285

    Re: 11-25% support price increase for Perpetual

    Another increase, really? €535.50 Sorry Avid but I'm out! 2021 was the last time I renewed my support thing...

    MC 2021.x, Pro Tools 2021.x Win 10 Pro 64Bit [view my complete system specs]
  • Thu, Sep 30 2021 1:28 PM In reply to

    Re: 11-25% support price increase for Perpetual

    Its interesting that MC ultimate yearly subscription is now around the same cost as the whole Adobe suite of tools including Premiere and after effects.

    Only going the STD MC route gives you a cheaper yearly route. And thats less than the perpetual subscription route now.

    Its more expensive to hold onto a dongle which will drive users who don't need to run older versions of MC towards subscription.

     

    HP Z840 3.1GHZ 20cores 128GB RAM M4000 GPU 1TB NVMe drive HP Z book 17 G2 2.7GHZ Quad core 32GB RAM Nvidia K3100M 1TB SSD drive ACI Moderator. I'm... [view my complete system specs]

     

    Broadcast & Post Production Consultant / Trainer  Avid Certified Instructor VET

     

    QC/QAR Training - Understanding Digital Media - Advanced Files * Compression - Avid Ingest - PSE fixing courses and more

    All bespoke and delivered onsite at yours. Or delivered via hosted Zoom session.

     

    T 07581 201248 | E pat@vet-training.co.uk | www.vet-training.co.uk|

     

Page 6 of 7 (100 items) « First ... < Previous 3 4 5 6 7 Next >

© Copyright 2011 Avid Technology, Inc.  Terms of Use |  Privacy Policy |  Site Map |  Find a Reseller