Latest post Thu, Jul 8 2010 4:24 PM by Kevin Klimek. 6 replies.
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  • Wed, Jul 7 2010 2:07 PM

    • Mir
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    Unable to upgrade AVID

    Hi,
    When I go to the upgrade site and enter all the info to update our AVIDs to MC5 I get a page saying: Unexpected Error -  The file or page you requested encountered a problem. Please advise. Cheers, David
    .: www.PostOfficeFilms.com :. [view my complete system specs]
  • Wed, Jul 7 2010 2:22 PM In reply to

    Re: Unable to upgrade AVID

    I've bumped this up to Avid David.  Someone should help you shortly.

    Blackmagic UltraStudio 4K, 12-Core MacPro, 64 GB RAM, 24 TB Thunderbolt Storage [view my complete system specs]

    Conformity is the jailer of freedom and the enemy of growth. Motion Inc

  • Wed, Jul 7 2010 2:35 PM In reply to

    • Mir
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    • Joined on Sat, Nov 3 2007
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    Re: Unable to upgrade AVID

    Thanks a million.

    .: www.PostOfficeFilms.com :. [view my complete system specs]
  • Wed, Jul 7 2010 4:30 PM In reply to

    • Mir
    • Not Ranked
    • Joined on Sat, Nov 3 2007
    • Europe
    • Posts 45
    • Points 525

    Re: Unable to upgrade AVID

    Thanks again,

    I was able to upgrade our dongles, please note that the MC5 Update page says incorrectly that its updating to MC4:

    Thank you for purchasing an Avid Media Composer family product. To upgrade to Avid Media Composer v4.0, please complete the required fields below.

     

    Cheers,

    David

    .: www.PostOfficeFilms.com :. [view my complete system specs]
  • Wed, Jul 7 2010 4:46 PM In reply to

    Re: Unable to upgrade AVID

    Can you be specific as to where on the website you went to make the purchase?  And when this message comes up?

     

    Symphony v2019 | OS 10.13.6 • Nitris DX • 12-core MacPro (Mid 2012) • 36 GB RAM • Facilis Terrablock 24EX [view my complete system specs]

    -- Kevin

  • Thu, Jul 8 2010 7:28 AM In reply to

    • Mir
    • Not Ranked
    • Joined on Sat, Nov 3 2007
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    • Posts 45
    • Points 525

    Re: Unable to upgrade AVID

    Sorry, wasn't clear enough...

    I went to the upgrade page http://www.avid.com/us/support/upgrade/video choose MC5 and at the top of the page the text says To upgrade to Avid Media Composer v4.0.....blahblah

    Its no biggie, but I thought its worth mentioning.

    The exact link (ifitworks): http://apps.avid.com/register/mcUpgrade.asp?productName=Avid+Media+Composer^5.X~Upgrade&productDesc=Avid%20Media%20Composer%205.0

    Cheers,

    D

    .: www.PostOfficeFilms.com :. [view my complete system specs]
  • Thu, Jul 8 2010 4:24 PM In reply to

    Re: Unable to upgrade AVID

    Thanks, I'll report it to the web guys...

    Symphony v2019 | OS 10.13.6 • Nitris DX • 12-core MacPro (Mid 2012) • 36 GB RAM • Facilis Terrablock 24EX [view my complete system specs]

    -- Kevin

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