Latest post Tue, Nov 30 2021 4:07 PM by sfriedma. 5 replies.
Page 1 of 1 (6 items)
Sort Posts: Previous Next
  • Tue, Nov 2 2021 8:35 AM

    • sfriedma
    • Not Ranked
    • Joined on Tue, Jun 24 2008
    • Posts 21
    • Points 295

    ISSUES with 21.8.2 on NEXIS PRO 20TB

    I have several NEXIS PRO 20TB that are running 20.7.5 and 21.5.0, tried updating one of the units to 21.8.2, unit accepts upgrade and reboots, I wait 5+ mins for unit to come back online but it never does. The unit is on and powered but I cannot get back into the management (pinging returns "request timeout...") The fiber is liting up but I cannot access the unit through this connection also. So far I tried upgading on two different units and now both units are non operational. PLEASE HELP AVID!

  • Tue, Nov 2 2021 8:11 PM In reply to

    Re: ISSUES with 21.8.2 on NEXIS PRO 20TB

    Have you tried connecting to the management ethernet port in the back?

    I think the config is:

     

    1. IP address:169.254.10.10
      Netmask: 255.255.255.0

     

    1. URL: https://169.254.10.10:5015

    "se-admin" is the default password for the agent.

     

    MC 2022, W10, MSI X299M, Intel 9940X, Gigabyte 3080Ti Waterforce, 64GB RAM, Samsung 970 EVO M.2 SSD, BM Mini monitor & Dell UP2718Q. MBP 2019, Big... [view my complete system specs]
  • Wed, Nov 3 2021 7:51 PM In reply to

    • sfriedma
    • Not Ranked
    • Joined on Tue, Jun 24 2008
    • Posts 21
    • Points 295

    Re: ISSUES with 21.8.2 on NEXIS PRO 20TB

    That port is down also. Side note I was using that port to upgrade the NEXIS. It just never came back, let it sit for a few hours, no luck. Also power cycled unit and removed controller several times.

  • Wed, Nov 3 2021 8:01 PM In reply to

    Re: ISSUES with 21.8.2 on NEXIS PRO 20TB

    If that port is down, then you will need to contact Avid support. I hope you are under contract...

     

    MC 2022, W10, MSI X299M, Intel 9940X, Gigabyte 3080Ti Waterforce, 64GB RAM, Samsung 970 EVO M.2 SSD, BM Mini monitor & Dell UP2718Q. MBP 2019, Big... [view my complete system specs]
  • Tue, Nov 30 2021 1:06 PM In reply to

    Re: ISSUES with 21.8.2 on NEXIS PRO 20TB

    Hi, 

     

    Have you get informations from avid support or have you resolved the issue ? I have the same issue with two engines. 

  • Tue, Nov 30 2021 4:07 PM In reply to

    • sfriedma
    • Not Ranked
    • Joined on Tue, Jun 24 2008
    • Posts 21
    • Points 295

    Re: ISSUES with 21.8.2 on NEXIS PRO 20TB

    I spoke with Avid, they will be releasing a 2021.12.x version that will resolve this issue. It looks to only affect these early controllers found in the NEXIS 20TB (ISIS1000) units.

    To clarify it takes down the management port but the 10Gb SFP+ will still work.

Page 1 of 1 (6 items)

© Copyright 2011 Avid Technology, Inc.  Terms of Use |  Privacy Policy |  Site Map |  Find a Reseller