Latest post Thu, Jul 2 2020 4:26 PM by RalphC. 1 replies.
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  • Thu, Jul 2 2020 11:28 AM

    • derDoyle
    • Not Ranked
    • Joined on Tue, Aug 18 2015
    • Berlin, Germany
    • Posts 135
    • Points 1,630

    Renew multiple licenses - ErrorRetrievingCartItems

    Hello,

    I wanted to renew some of my Ultimate licenses. After chosing Renew for the first one, I can't put the other ones in the cart. I get the following error:

     

    Customer notification:

    ErrorRetrievingCartItems: Could not update Cart Items with Subscription Id
    Clients: MacPro6.1 (2013 "Trashcan"), 3,5GHz 6-Core, 16GB (1866) RAM, AMD FirePro D500, 256GB SSD, macOS 10.14.6, Avid MediaComposer 2018.12... [view my complete system specs]

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  • Thu, Jul 2 2020 4:26 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,155
    • Points 24,005
    • Avid Customer Advocate
      Avid Customer Service
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      SystemAdministrator

    Re: Renew multiple licenses - ErrorRetrievingCartItems

    Responded to your other post.

     

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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