Latest post Tue, Nov 12 2019 3:18 PM by Marianna. 4 replies.
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  • Wed, Nov 6 2019 3:17 PM

    update fails - payment detail renewal not possible

    Avid has been asking me to update paying details for their new accounting partner.

    It keeps failing. No matter which payment method I enter, the payment details won't get updated and I can't update my license. Has anybody had this issue? My license expires in 10 days. I can't believe I'm a customer willing to buy but can't.Embarrassed

    And I am getting tired to do this over and over.

    If any Avid staff is available on this forum, please check this case and advise. Thank you

  • Wed, Nov 6 2019 3:49 PM In reply to

    • Marianna
    • Top 10 Contributor
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    Re: update fails - payment detail renewal not possible

    mangamanga:

    Avid has been asking me to update paying details for their new accounting partner.

    It keeps failing. No matter which payment method I enter, the payment details won't get updated and I can't update my license. Has anybody had this issue? My license expires in 10 days. I can't believe I'm a customer willing to buy but can't.Embarrassed

    And I am getting tired to do this over and over.

    If any Avid staff is available on this forum, please check this case and advise. Thank you

    Manga manga manga - almost lunch time and that is making me hungry!

    email me directly please and include your MYAvid email and system ID.

    I will assist you.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Tue, Nov 12 2019 2:42 PM In reply to

    • genglehardt
    • Not Ranked
    • Joined on Thu, Oct 13 2005
    • Kutztown, PA
    • Posts 72
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    Re: update fails - payment detail renewal not possible

    I do not have an option to renew on my subscriptions page.  Contacted tech support late last week.  They also saw the same thing and put in a tech request.  Said 24-48 hours to resolve.  Today is Tuesday, no change.  Fortunately have over a week to resolve before my subscription is set to expire.

    Gary

     

    Dell Tower 7810 w/64 Gig ram, dual Intel E5-2 (2x24cores)storage on 4 TB G-Raid (esata), AMD W8100, Win 10x64, MC2018.5 [view my complete system specs]
  • Tue, Nov 12 2019 2:49 PM In reply to

    • Adman
    • Top 25 Contributor
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    • Atlanta Georgia, USA
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    • BlogAuthor
      Moderator: Avid Free DV
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    Re: update fails - payment detail renewal not possible

    Did you email Marianna? She is your best bet.

    Mac Pro, 64GB Ram. 1TB SSD system drive, 250Gb SSD external (media) drive. QHD Ultra wide, thunderbolt LG monitor, MC 2019.12.1. Pro Tools 11 HD (Mbox... [view my complete system specs]
  • Tue, Nov 12 2019 3:18 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 11,309
    • Points 232,390
    • Avid Beta Moderators
      Avid Customer Advocate
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      BlogAuthor
      SystemAdministrator

    Re: update fails - payment detail renewal not possible

    genglehardt:

    I do not have an option to renew on my subscriptions page.  Contacted tech support late last week.  They also saw the same thing and put in a tech request.  Said 24-48 hours to resolve.  Today is Tuesday, no change.  Fortunately have over a week to resolve before my subscription is set to expire.

    Gary

    Let me check Gary.   Do you have a case # for me?????

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

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