Latest post Mon, Jul 8 2019 8:34 PM by Marianna. 4 replies.
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  • Mon, Jul 8 2019 6:34 PM

    MC 19.6.0.52395 crashes during launch (mac)

    Dear All,

     

    I am running MC 19.6.0.52395 or Media Composer Ultimate but it quits unexpectadly while starting up. Re-downloaded the MC but same results.

    I am on a mac pro 12 core tower, 64GB. High Sierra, ssd drives...

    Any ideas?

     

    Thank you very much. Max

    Filed under:
  • Mon, Jul 8 2019 7:06 PM In reply to

    • Marianna
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    Re: MC 19.6.0.52395 crashes during launch (mac)

    Max

    any error at all?   Can you tell what part of the launch process is happening when it crashes?

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

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  • Mon, Jul 8 2019 7:20 PM In reply to

    Re: MC 19.6.0.52395 crashes during launch (mac)

    Hi,

     

    No error only a window appears which states: The application Avid Media Composer has quit unexpectedly. Then I can write some into the comments section. That's it. I am puzzled and I am waiting since 40 minutes on the phone to speak to someone from Avid.

    Ok the loading window indicates that it seems to crash when the app is initilzing AMPIPluginDSM.avx

  • Mon, Jul 8 2019 8:24 PM In reply to

    Re: MC 19.6.0.52395 crashes during launch (mac)

    I was waiting for 90 minutes on the phone but no luck and tried all I can do on my side but same result.

    Any more ideas? Is this mac thing?

  • Mon, Jul 8 2019 8:34 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 11,262
    • Points 231,870
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      SystemAdministrator

    Re: MC 19.6.0.52395 crashes during launch (mac)

    Max

    email me direct - include all this and your System ID and MyAvid email address.

    Standing by

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

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