Latest post Mon, Jun 10 2019 2:12 PM by jberrr. 3 replies.
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  • Sun, Jun 9 2019 8:30 PM

    • jberrr
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    • Joined on Tue, Sep 12 2017
    • Posts 18
    • Points 240

    Interplay Check-in's not appearing

    Hi,

    We are running Media Composer 2018.12.5 in an Interplay Environment (2018.11 for IP clients / 2018.9 Interplay Engine).

    When you check a clip (or anything) in to Interplay, the check-in appears to complete without issue on the Media Composer side of things. When you check in Prodcution Management window or in Access the clips have not appeared however.

    Have tried checking in as the Administrator or as a new user to a new folder with no luck either.

    Any ideas?

    Jonathan

  • Mon, Jun 10 2019 9:25 AM In reply to

    Re: Interplay Check-in's not appearing

    For starters, have you checked time sync throughout the system?

    Most of the MC/NC, Interplay, Nexis, ISIS, Unity stuff. [view my complete system specs]

    Avid reseller ACSR at Telmaco

    http://www.telmaco.gr/en/

  • Mon, Jun 10 2019 1:59 PM In reply to

    • jberrr
    • Not Ranked
    • Joined on Tue, Sep 12 2017
    • Posts 18
    • Points 240

    Re: Interplay Check-in's not appearing

    Hi Jeroen,

    All clients (including the ipengine) are ATTS slaves and get timestamp from the workgroup

    Have also manually checked time and they are in sync

    Jonathan

  • Mon, Jun 10 2019 2:12 PM In reply to

    • jberrr
    • Not Ranked
    • Joined on Tue, Sep 12 2017
    • Posts 18
    • Points 240

    Re: Interplay Check-in's not appearing

    Follow up:

    Issue is resolved - reinstalled interplay components on client side and check-in is now working

    Thanks,

    Jonathan

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