Latest post Tue, Dec 11 2018 2:43 PM by Marianna. 1 replies.
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  • Mon, Dec 10 2018 11:20 AM

    • oliviafrey
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    Stuck with error message 18.5.0.48725

    Hello everyone,

    Since doing an AAF export of a Project, strange things happen:

    1. error message when I open the Project in AVID: This Volume has not been mounted by the application... Mount All Volumes

    2. problem: video and sound files that were linked into the project don't show offline but though avid doesn't read them anymore, not even the clips that have been edited in the timeline (not offline) don't show when I move the cursor...

    3. error message 18.5.0.48725: Exception: Failed to setup sample provider! shows with every mouseclick I do in AVID..

     

    Thanks for helping if possible!

     

     

  • Tue, Dec 11 2018 2:43 PM In reply to

    • Marianna
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    Re: Stuck with error message 18.5.0.48725

    Olivia,

    1. error message when I open the Project in AVID: This Volume has not been mounted by the application... Mount All Volumes

    One reason for this popup could be because of illegal characters in bin names and or folder names.
    So check the Folder and Bin names in the project and bin names so they don't have illegal characters like /, ", ´, `, ?
    Remove the illegal charactes, close Media Composer and open the project again.

    2. problem: video and sound files that were linked into the project don't show offline but though avid doesn't read them anymore, not even the clips that have been edited in the timeline (not offline) don't show when I move the cursor...

    see above.

    3. error message 18.5.0.48725: Exception: Failed to setup sample provider! shows with every mouseclick I do in AVID.

    any extrnal drives attached?  Sounds like you might have one with an issue.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

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