Latest post Sat, Dec 1 2018 12:57 AM by whoamdave. 5 replies.
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  • Tue, Nov 27 2018 9:24 PM

    • whoamdave
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    Long Delay/Application Not Responding Before Splash Screen

    Running into a weird one after upgrading from 8.5.3 to 2018.x. Since the upgrade, users are reporting wait times of up to 5 minutes from when they click on the dock icon to when the MC splash screen loads. During this time, activity monitor reports the application as Not Responding. Force quitting and relaunching will more often than not result in a faster load time. Subsequent launches tend to be faster (I haven't broken out the stop watch yet). 

    The issue occurs regardless of whether the system was upgraded or a fresh OS build. All systems are iMacs (14,1, 14,2, 15,1, 17,1, 18,3) with either 16 or 32GB RAM installed. We recently made the change from dongle to node locked licenses on systems that do not touch the internet. Connecting to the internet does not appear to affect the loading time.

    Versions/OS combinations we've seen this on include:

    10.11.6 & 10.13.3/2018.4

    10.11.6 & 10.13.6/2018.10

     

    Thought? Maybe this is just a quirk of the new version?

    Filed under:
  • Wed, Nov 28 2018 8:32 PM In reply to

    • Marianna
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    Re: Long Delay/Application Not Responding Before Splash Screen

    Hey Dave

    We saw sluggish behavior with 2018.7 which resuted in 2018.7.1.  

    We have also seen some of this ind of behavior with AJA and BMD devices attached and the combo of MC and drivers was the issue.   Do you have any I/O devices installed and if so which ones?

    Any shared storage and if so what?

    Marianna

     

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

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  • Thu, Nov 29 2018 6:59 PM In reply to

    • whoamdave
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    Re: Long Delay/Application Not Responding Before Splash Screen

    Marianna,

    We are running AJA IO4K's with the v14.3 drivers (per AJA's recomendation). 

    Production storage is spread across both ISIS (4.7.5) and NEXIS (18.6.0.8). Workstations are running the 2018.6 NEXIS client.

     

    Thanks!

  • Thu, Nov 29 2018 9:53 PM In reply to

    • Marianna
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    Re: Long Delay/Application Not Responding Before Splash Screen

    Dave,

    Hmmmm they released 14.3 to use with 2018.x due to audio pops etc.....   and recently just released 15.0 to Avid to use for  DNxIV or DNxIP ....

    • Stutter in client monitor on playback
    • Looping play in Trim mode may have resulted in an Exception error
    • Sequences with multi-track audio would drop frames on lower-end Mac systems

     I'll ping Steve at AJA and ask him if there is a comparable one for AJA products.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Thu, Nov 29 2018 10:23 PM In reply to

    • pierreh
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    Re: Long Delay/Application Not Responding Before Splash Screen

    I'm having a similar issue on some of our machines here. 8.8.5 on 27" iMac running 10.11.6 takes ages. Now I noticed that quitting AppManager helps: Media Composer launches almost immediatelly.
    So now I'm doing that, there's actually an automator.app that does that for me neatly (it also closes the background process). You can get it on Michael Philips' website:
    http://24p.com/wordpress/?p=363

     

    - Work: MacPro 2010 3.46Ghz 12 Cores 48Gig mem, int and ext Raids, Mojo DX, 10.12.6 - Home: MacBookPro 2.5Ghz quad-i7, 16Gig Mem and SSD OSX 10.9.5 [view my complete system specs]
  • Sat, Dec 1 2018 12:57 AM In reply to

    • whoamdave
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    Re: Long Delay/Application Not Responding Before Splash Screen

    Thanks for the link pierreh. I'll give this a look.

     

    I've noticed that the application does tend to load more quickly on our systems not running AJA boxes. I'll keep testing and report back.

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