Latest post Sat, Nov 17 2018 5:29 PM by RalphC. 1 replies.
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  • Fri, Nov 16 2018 10:19 PM

    • genglehardt
    • Not Ranked
    • Joined on Thu, Oct 13 2005
    • Kutztown, PA
    • Posts 67
    • Points 1,005

    Pro Limiter - Pro Compressor Activation

    Downloaded and installed Limiter/Compressor.  When i booted up MC i was asked to activate each product.  Both are still listed on my Not Downloaded Section.  When i click on Activate Product I get a "Your bill address needs to be validated-visit this page".  Address is okay, I press Confirm and get an error message, told to contact Customer Cares and an error code: 067817521 with Firefox, 067818832 with Chrome and 067819047 with IE. 

    Why are both products still listed as not downloaded and why can't i confirm my correct billing information? Without that confirmation the activate product function will not go to the next step.

    Not sure who to go to for help.

     

    Dell Tower 7810 w/64 Gig ram, dual Intel E5-2 (2x24cores)storage on 4 TB G-Raid (esata), AMD W8100, Win 10x64, MC2018.5 [view my complete system specs]
  • Sat, Nov 17 2018 5:29 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,930
    • Points 21,300
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: Pro Limiter - Pro Compressor Activation

    Hi,

     I created a support case for this 03594424.

      Update: while we are waiting for the support team, can you try again to activate, I made changes to your account region as suggested by the systems.

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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