Latest post Wed, Oct 10 2018 3:21 PM by Marianna. 3 replies.
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  • Wed, Oct 10 2018 5:29 AM

    AMPiplugindsm.avx Win 10 Hangs

    Hi everyone,
    I'm currently trying to run Avid 2018.9 on my surface book 2 (which runs windows 10)
    However, Avid consistently freezes/hangs when loading AMPiplugindsm.avx (which causes me to have to force close the program)

    I've tried the work around removing AMPiplugindsm.avx, but then when launching avid, it's reinstalled (which then leads to the hang again)

    I'm going insane, it works perfectly fine on my other notebooks, just not my surface book 2

    Any solutions?

  • Wed, Oct 10 2018 12:50 PM In reply to

    • Marianna
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    Re: AMPiplugindsm.avx Win 10 Hangs

    What plug in's do you have installed?  Sound slike one might be sketchy or not win 10 compat.

    Maybe do a compare of the working notebooks to the Surface book 2.  

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

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  • Wed, Oct 10 2018 2:05 PM In reply to

    Re: AMPiplugindsm.avx Win 10 Hangs

    Hi,
    Both are fresh windows 10 pc installs


    I'm very surprised by this behaviour

  • Wed, Oct 10 2018 3:21 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 9,943
    • Points 214,780
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: AMPiplugindsm.avx Win 10 Hangs

    Surface isnt a qualified device so I am trying to see what might be different.  Specs exactly of the Surface?

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

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