Latest post Fri, Dec 22 2017 8:51 AM by fsm. 1 replies.
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  • Fri, Dec 22 2017 1:51 AM

    • Rob
    • Not Ranked
    • Joined on Wed, Sep 12 2007
    • Australia, Victoria
    • Posts 131
    • Points 1,720

    Avid licensing ISSUE again..!! Can't use my program

    I have an issue with my license that says I am paid up and expires end of 2018.

    However my software dongle says I have expired. I can not download the dongle updater as it say 

    • Your product is not supported for redemption. Please contact support.

    Can anyone point me in the correct direction please

     

    Rob

    Update: I have fixed the issue as My subscription information needed to be verified. After completeing that I was able to download the file.

    PC - CPU: Intel Xeon i7 7700k 4.2GHz: RAM: Corsair 64gb: MomBoard: Asus Strix 270-H: GPU: ASUS Strix GTX-1070 Geforce: Nvidia v390.77 Media Composer 2018... [view my complete system specs]
  • Fri, Dec 22 2017 8:51 AM In reply to

    • fsm
    • Not Ranked
    • Joined on Tue, Nov 24 2009
    • Germany
    • Posts 161
    • Points 1,975

    Re: Avid licensing ISSUE again..!! Can't use my program

    Thanks for sharing your solution!

    Are you using your dongle with a subscription license? thought it would only possible during a perpetual license.

    MC 2018.5 & SYM / BM Monitor4K / Windows 10 prof. 64 bit / i7 3930k / Quadro M4000 [view my complete system specs]
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