Latest post Fri, Jun 16 2017 8:28 PM by JeffPierce. 4 replies.
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  • Thu, Jun 8 2017 11:44 AM

    Avid Playback Error

    Hi 

    I render MXF files in Scratch, latest version, I can scan, index those files in Avid 8.8.2 but they are black and I have Fatal error message.

    From The console I get message>

    Exception caught in APlayer::Play - Exception: FATAL_ERROR, msg:Assertion failed: FALSE, file:..\..\src\Consumers\Devices\SWCodecInterface.cpp, line:533

     

    Monitor Exception:

    Any ides why is this happen??

     

  • Thu, Jun 8 2017 1:56 PM In reply to

    • Marianna
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    Re: Avid Playback Error

    Mirela

    could you post your specifications and what you have attached to your system?

    MC version?

    OS?  any added hardware attached etc.?

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

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  • Thu, Jun 8 2017 2:30 PM In reply to

    Re: Avid Playback Error

    Marianna

    I test it on 2 systems and error is the same on both.

    One system is without hardware and another runs Blackmagic Ultrastudio 4K.

    MC 8.8.2, dongle version, both systems,

    Windows 7 Professional, SP1, 

    HP Z800

    HP Z820

    Download link of several files

    https://we.tl/a8sVchuUZp

     

    When I render those clips in Scratch if I define them like 1080i, i have this problems.

    But Windows Media player see them and VLC and Scratch too, AssimilatorX64-V8.6.944.

    When I define those clips like 1080P, (but clips are interlace anyway) Avid see them corectly in 1080/50i project.

    Only thing I need to do is to delete T in timeline on clips.

    I report this also on Assimilate support.

    Regards

    Mirela

     

     

  • Thu, Jun 8 2017 3:53 PM In reply to

    • Marianna
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    Re: Avid Playback Error

    Mirela

    I have etered a case for you and put in all the scoop that support needs to reproeuce this one.  Case # 03222119

    They will be in touch shortly

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Fri, Jun 16 2017 8:28 PM In reply to

    Re: Avid Playback Error

    I don't believe the Z800 is qualified for MC 8.8.2. I think 8.4.5 is the last version. Could be wrong though.

     

    Jeff

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