Latest post Thu, Jun 1 2017 2:53 PM by Marianna. 5 replies.
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  • Tue, May 30 2017 9:00 PM

    • anita96
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    • Joined on Thu, Dec 10 2015
    • Posts 35
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    Avid MC stopped working

    Hi there, 

    I have been editing now for over a year, trying to get used to Avid MC. In the beginning I had the same proble. I open up Avid MC, and out comes a message:

    "Exception: A serious error has occurred! It is recommended that you immediately save your work and restart the system."

    I have dfome this a dozen of times, message keeps coming up . Also I cannot play the film on the time line. Everytime I comse this Exception window, and try to play back the sequence, the window opens up again. I am on MC 8.4.4. I used to be on a newer version and had the same problem until somebody here recommended to change to an older version like 8.4.4. and that solbved the problem. Until now.

    I have been working on the same project now for a ye3ar and don't want to upgrade yet as I am afraid that it could play hazard with my film and that could thhrough me back weeks having to edit again every thing. 

    Editing on a Mac Mini, using 10.9.5

    Yosemite and 8.5. together was causing the prtoblem a year ago, hence I am now on 10.9.5 and MC 8.4.4.

    Thanks in advance,

    Anita

  • Tue, May 30 2017 9:32 PM In reply to

    • Marianna
    • Top 10 Contributor
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    Re: Avid MC stopped working

    what are your complete system spec's Anita...

    RAM?

    Kind of drives and how many?

    Graphics card?

    Driver?

    what else are you running or have installed?

    PLEASE DONT DOUBLE POST.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

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  • Wed, May 31 2017 9:03 AM In reply to

    • anita96
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    Re: Avid MC stopped working

    Thanks Marianna, for responding so fast. 

    Am in Europe, hence the late reply.

    My specs:

    Processor  2,3 GHz Intel Core i7

    Memory  16 GB 1600 MHz DDR3

    Graphics  Intel HD Graphics 4000 1024 MB

    Software  OS X 10.9.5 (13F1507)

    I have toe project on a Seagate HD 4TB 

    God, I have many other programmes, can't list them here. Every programme that is installed in a MAC anyway, and Final Cut Pro which I am not using anymore, Plural Eyes, Celtx Script, Compressor, Skype. Not using any of them really, only doing my project on Avid at the moment. 

    Main issue is that it has been working fine until yesterday. And I haven"t lately added or removed anything.

    The only thing I did is to create a new project on a different drive in order to finish some job. But the driver is disconnected and I am back to the old project and now always this window comes up every time I want to play back my film. 

    I was not aware, that I double posted this. I thought it hasn't gone through the first time. 

    Thanks, Anita

     

     

     

     

     

     

     

  • Wed, May 31 2017 8:08 PM In reply to

    • anita96
    • Not Ranked
    • Joined on Thu, Dec 10 2015
    • Posts 35
    • Points 470

    Re: Avid MC stopped working

    Please, can anybody help? Still struggling with this. Can't believe that I'm the first to experience that. Thanks.

     

     

  • Thu, Jun 1 2017 1:08 AM In reply to

    • Isaac T.
    • Top 150 Contributor
    • Joined on Mon, Jan 9 2006
    • New York / Knoxville, TN
    • Posts 759
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    Re: Avid MC stopped working

    @anita96: in this situation, remote assistance might be best. If you're interested, email me - iterronez@hotmail.com. Also my Apple ID for FaceTime and Messages. I'm Eastern Time (https://everytimezone.com/) Talk more soon!

    Mid-2010 Mac Pro • 2018 MacBook Pro [view my complete system specs]

    isaact.co | Twitter | Instagram | Vimeo

     

    Writer: The Frame.io WORKFLOW Guide - http://workflow.frame.io/

     

    Post Workflow Consultant - https://isaact.co/

  • Thu, Jun 1 2017 2:53 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
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    Re: Avid MC stopped working

    Anita

    Support has a case open for you and is working on this and trying to assist you.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

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