Tried to install Avid on my MacBook, but a message came up that the installation failed.  Strangely, Avid nonetheless appears as an installed application.  It fails to run, though, apparently because the Application Manager is missing.  I ran the uninstaller, but it indicates there is nothing to uninstall.  And yet, there is it.  How can I uninstall Avid manually?

Michael

What OS are you on and what Version of MC are you attepting to use?   Might be best to email me the above and your system ID, My Avid email etc....

Marianna

email below

Thanks, Marianna, for offering your assistance.  Because this installation was part of the discovery on an open support case, I added this request to that ticket.  One of Avid's support representatives promptly got back to me with the procedure.  For those who are interested, I am copying her instructions below:

a) Trash the following folders:

Macintosh HD>Applications>Avid Media Composer

Macintosh HD>Applications>Avid Uninstallers

Macintosh HD>Applications>Utilities>Avid Utilities

Macintosh HD>Library>Extensions>AvidDX.kext

Macintosh HD>Library>Application Support>Avid

b) Clear Application Manager Cache (Quit first the Avid Application Manager and Helper via Activity Monitor)

c) Trash the following folder:

HD\Library\Caches\Avid\Appman\Cache and Db

Michael Ray Brown:

Thanks, Marianna, for offering your assistance.  Because this installation was part of the discovery on an open support case, I added this request to that ticket.  One of Avid's support representatives promptly got back to me with the procedure.  For those who are interested, I am copying her instructions below:

 

a) Trash the following folders:

Macintosh HD>Applications>Avid Media Composer

Macintosh HD>Applications>Avid Uninstallers

Macintosh HD>Applications>Utilities>Avid Utilities

Macintosh HD>Library>Extensions>AvidDX.kext

Macintosh HD>Library>Application Support>Avid

 

b) Clear Application Manager Cache (Quit first the Avid Application Manager and Helper via Activity Monitor)

 

c) Trash the following folder:

HD\Library\Caches\Avid\Appman\Cache and Db

Hello,

Did the above work?  

I am gettin the install failed on Sierra trying to install 2018.4 from Appman and the download.

Thanks,

Robert

Robert,

Yes, that procedure did work.  However, as I recall it was on an earlier version of OS X, not Sierra.

Michael Ray Brown:

Robert,

Yes, that procedure did work.  However, as I recall it was on an earlier version of OS X, not Sierra.

— 
Michael

Thanks,  Not working for me so far but I had older versions of MC and Pro Tools also installed so I am doing additional cleanup.  

This was all cool before 2018.3 or .4 .

Take it EZ,

Robert