Latest post Fri, Jul 11 2014 9:04 AM by camoscato. 2 replies.
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  • Thu, Jul 10 2014 11:38 PM

    Difficulty upgrading to v 8

    I purchased the student edition (with 3 yrs free upgrades) of MC on the 10th of October 2012 and have been running version 7.03 for a while now.

    I decided to upgrade to V8 but am having great difficulty registering the upgrade and am now stuck with no access to either V7 or V8!

    I keep getting a notice which says "invalid activation ID for V8"

    Can someone help please, am I missing something?

    Thanks

    Simon

    iMAC 27" 2.7ghz intel i5 Quad core 16GB RAM AMD Radeon HD 6770M [view my complete system specs]
  • Fri, Jul 11 2014 8:56 AM In reply to

    Re: Difficulty upgrading to v 8

    "fail activation:- product name is not defined"

     

    What on earth does that mean? how do I activate V8? I'm presuming I still use the activation code I was given when I bought the software?

    iMAC 27" 2.7ghz intel i5 Quad core 16GB RAM AMD Radeon HD 6770M [view my complete system specs]
  • Fri, Jul 11 2014 9:04 AM In reply to

    Re: Difficulty upgrading to v 8

    Hi,

    You should contact Avid Support.

    http://www.avid.com/US/support/support-contact

    Select Video Editing & Production, then call the number listed for your area.  Help with activation/dongle issues is free, and it's option 2 from the phone menu.

    If you don't get anywhere with them, send an email to Marianna Montague (marianna.montague@avid.com).  She's their customer advocate, and can help you.

    ciao,

    Carl

     

    Media Composer 2019.7 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce GT... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

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