Latest post Fri, Jun 20 2014 8:17 PM by mikela. 178 replies.
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  • Mon, Dec 23 2013 6:50 PM In reply to

    • astern
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    Re: Mac OS X 10.9 (Maverick) | Support for MC, PT and Sibelius

    Hello Marianna,

    Who would I contact to assist with licensing errors? I deactivated an MC7 license to install 7.03 on a new Mavericks machine, it shows deactivated, but is giving me a 101 seat count failure. The license isn't activated anywhere and won't let me activate anywhere.

    Would love some help, as now I can't use MC7 at all!

    Thanks,

    Adam

  • Mon, Dec 23 2013 7:42 PM In reply to

    • Marianna
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    Re: Mac OS X 10.9 (Maverick) | Support for MC, PT and Sibelius

    either email me with your system ID and activation ID or call 80-800-2843 

    marianna 

     

     

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

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  • Mon, Dec 23 2013 7:54 PM In reply to

    • astern
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    Re: Mac OS X 10.9 (Maverick) | Support for MC, PT and Sibelius

    Email sent. Thanks very much.

    Adam

  • Mon, Dec 23 2013 8:25 PM In reply to

    • Marianna
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    Re: Mac OS X 10.9 (Maverick) | Support for MC, PT and Sibelius

    email back at you Adam - manually deactivated the 6.5 license which was causing the issue.

    Ho Ho Ho

    the Avid santa

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

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  • Mon, Dec 23 2013 8:37 PM In reply to

    • astern
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    Re: Mac OS X 10.9 (Maverick) | Support for MC, PT and Sibelius

    Thanks Marianna! Very much appreciated.

    Happy Holidays!

    Adam

  • Mon, Dec 23 2013 9:03 PM In reply to

    • kokomono
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    Re: Mac OS X 10.9 (Maverick) | Support for MC, PT and Sibelius

    Hi Marianna!

    just downloading 7.0.3...and I want to thank you and the team! Yes

    Just one question concerning 6.5.4.1.

    In the download center 6.5.4. shows up, but not the 6.5.4.1....

    I saw the 7.0.3. in the download center though...

    Where can I get 6.5.4.1 from?

    Am I missing soemthing...?

    Thanks in advance for a reply!

     

    Best K.

     

    MacBook Pro Retina 2,6 GHz Quad-Core Intel Core i7 16GB RAM [view my complete system specs]
  • Mon, Dec 23 2013 9:10 PM In reply to

    • Marianna
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    Re: Mac OS X 10.9 (Maverick) | Support for MC, PT and Sibelius

    Hey thanks for the thnaks and I will pass it along to the engineers.  they need the "atta boy/girl like everyone else does.

    :)

    6.5.4.1 is a patch so it should be in the editors patch folder.

    Marianna 

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

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  • Mon, Dec 23 2013 9:43 PM In reply to

    • dklein
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    Re: Mac OS X 10.9 (Maverick) | Support for MC, PT and Sibelius

    Hi Marianna

    Will there be any patching for 6.0 for Mavericks support or is 6.5 the lowest supported version. 

    thanks!

  • Mon, Dec 23 2013 9:43 PM In reply to

    • kokomono
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    Re: Mac OS X 10.9 (Maverick) | Support for MC, PT and Sibelius

    Ah, ok I see, I saw the 6.5.4.1. in the patch folder but didn't know if that was the right installer....

    Well, Thank you again! I'm really happy to check the 7 Version, as I worked with 6.5.4 until now!

     

    Best from BErlin and Merry Christmas!

    K.

    MacBook Pro Retina 2,6 GHz Quad-Core Intel Core i7 16GB RAM [view my complete system specs]
  • Mon, Dec 23 2013 10:01 PM In reply to

    • Marianna
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    Re: Mac OS X 10.9 (Maverick) | Support for MC, PT and Sibelius

    dklien

    I dont know but I would assume not since 6.0.4 was the last in the 6.0 code base but I will check.

    Marianna 

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

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  • Wed, Jan 1 2014 9:39 PM In reply to

    Re: Mac OS X 10.9 (Maverick) | Support for MC, PT and Sibelius

    Happy New Year!

    Any news yet on whether Avid version 6 will be updated to work with Mavericks as well?

    Thanks!  

  • Thu, Jan 2 2014 9:39 AM In reply to

    • pierreh
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    Re: Mac OS X 10.9 (Maverick) | Support for MC, PT and Sibelius

    Happy new year too!

    I don't think it will happen. Avid rarely adds support for new OSs apart from the current version. They added support for 6.5, which is no longer available for sale, so I can't see them adding support for two versions away from the current available. Can't blame them, I don't know of other software cie that gives support for software that's no longer on the shelves.

    - Work: MacPro 2010 3.46Ghz 12 Cores 48Gig RAM, Mojo DX, 10.14.6 - Home: MacBookPro 2.5Ghz quad-i7, 16Gig Mem and SSD OSX 10.11.6 [view my complete system specs]
  • Thu, Jan 2 2014 9:54 PM In reply to

    • Marianna
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    Re: Mac OS X 10.9 (Maverick) | Support for MC, PT and Sibelius

    mikejohns23:

    Happy New Year!

    Any news yet on whether Avid version 6 will be updated to work with Mavericks as well?

    Thanks!  

    Unfortunately no.....  the 6.0.x code base will not be updated in support of Mavericks.  Just 6.5.4.1 and 7.0.3.

    Sorry 

    marianna 

     

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

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  • Thu, Jan 2 2014 11:09 PM In reply to

    Re: Mac OS X 10.9 (Maverick) | Support for MC, PT and Sibelius

    mikejohns23 ... If it's of any help or interest, I upgraded from MC6.0 to MC7.0 for our current production, and feel the $399 pricetag was definitely worth it. As Mavericks is free, and we're working professionally and being paid accordingly, then I would vouch that it's very good value.

    However, if this is for many systems in a larger company environment, and if you are also having to upgrade hardware, than agreeably losing the ability to run 2 year old software on current OS is frustrating. 

  • Fri, Jan 3 2014 10:29 PM In reply to

    Re: Mac OS X 10.9 (Maverick) | Support for MC, PT and Sibelius

    what a bummer.  I guess I learned my lesson about upgrading operating systems too soon.  Thanks for the info and advice!

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