Latest post Mon, May 23 2011 11:27 AM by Larry Rubin. 3 replies.
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  • Sat, May 21 2011 8:08 PM

    Cant activate MC 5.0 after reinstall

    Hi 

    I have just made a cleaned install of OSX and wanted reactivate my MC 5.0 after insall. 

    I have uppgraded from4.0 and now when i want to activate, it is not working and wants me to contact support. 

    I hade a Dongle with 4.0 that i converted from, now I am not sure that was such a good Ide.

    I have sys id. Ser No on the dongel, Ser no of  the MC 4.0. but i have uppgraded to 5.0...

    What to do?

    THanks

    /emil

     

     

    AVID MC 7.0.3, Macbook Pro, Retina, Mid 2012, 2,3 GHz Intel Core i7, 8 GB 1600 MHz DDR3, NVIDIA GeForce GT 650M 1024 MB, OS X 10.9.1 [view my complete system specs]
  • Sat, May 21 2011 8:12 PM In reply to

    Re: Cant ACTIVARE MC 5.0

    Emil:

    If you are unable to deactivate it yourself from the Special Menu in MC, and if you are in the United States, call 1-800-800-2843 during normal business hours (US Eastern) and choose option #2.

    If you are outside the United States, contact your nearest Avid office from this list.

    If this is an emergency and you need immediate assistance, email Avid Customer Advocate Marianna and include your system ID and serial number.

    Newscutter Nitris DX 9.5.3.5 * Media Composer 5.5.3.6 (At Home on PC running XP Pro) * Symphony 6.5.2.1 (At home on MacBook Pro3,1 running 10.7.2) * Interplay... [view my complete system specs]

    Larry Rubin

    Senior Editor

    The Pentagon Channel

    www.pentagonchannel.mil

  • Mon, May 23 2011 9:16 AM In reply to

    Re: Cant ACTIVARE MC 5.0

    Thank you 

    I have Emailed Marianna, I hope she gets back to me. I was Thniking about uppgrading, but now I don´t know if it is going to be this diffecult eferytime i want to uppgrade.

    Best Regards

    Emil

    AVID MC 7.0.3, Macbook Pro, Retina, Mid 2012, 2,3 GHz Intel Core i7, 8 GB 1600 MHz DDR3, NVIDIA GeForce GT 650M 1024 MB, OS X 10.9.1 [view my complete system specs]
  • Mon, May 23 2011 11:27 AM In reply to

    Re: Cant ACTIVARE MC 5.0

    emilnikkhah:
    I don´t know if it is going to be this diffecult eferytime i want to uppgrade.

    It won't be, so long as you remember that you MUST DEACTIVATE YOUR SOFTWARE LICENSE FIRST, before you uninstall the current version of the application. You do this from the special menu pulldown inside Composer.

     

    Newscutter Nitris DX 9.5.3.5 * Media Composer 5.5.3.6 (At Home on PC running XP Pro) * Symphony 6.5.2.1 (At home on MacBook Pro3,1 running 10.7.2) * Interplay... [view my complete system specs]

    Larry Rubin

    Senior Editor

    The Pentagon Channel

    www.pentagonchannel.mil

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