Latest post Sun, Feb 13 2011 6:02 PM by SeanJMcCoy. 4 replies.
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  • Fri, Dec 24 2010 7:05 PM

    Capture error: Exception: ADM_DIO_ERROR_OCCURRED

    Anytime I try capturing and highlight either audio channel I get this.  Help please.

    http://i30.photobucket.com/albums/c322/sjmccoy/powercycl235.png

    Sean J. McCoy

    My System:
    Intel Core2 Quad CPU Q6600 @ 2.40 GHz
    6Gb RAM
    Windows 7 Pro 64-bit
    AVID Media Composer 5.0.2
    NVIDIA GeForce FX 1800 Video Card
    LG BluRay/DVD/CD Burner
    4 Tb Memory

  • Sun, Dec 26 2010 8:51 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
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    Re: Capture error: Exception: ADM_DIO_ERROR_OCCURRED

    Sean,

    This could be a few things and easier handled through support where a tech could work with you directly.  On your registration email that you received from Avid is a Service Access Code that lets you get through to support.   800-800-2843

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Mon, Dec 27 2010 11:14 PM In reply to

    Re: Capture error: Exception: ADM_DIO_ERROR_OCCURRED

    They said it expired.  I only got the system less than 6 months ago - it took me that long just to cut this project before I ran into this problem!

    Sean J. McCoy

    My System:
    Intel Core2 Quad CPU Q6600 @ 2.40 GHz
    6Gb RAM
    Windows 7 Pro 64-bit
    AVID Media Composer 5.0.2
    NVIDIA GeForce FX 1800 Video Card
    LG BluRay/DVD/CD Burner
    4 Tb Memory

  • Mon, Dec 27 2010 11:52 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 10,618
    • Points 223,315
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: Capture error: Exception: ADM_DIO_ERROR_OCCURRED

    Sean,

    No Worries... I just sent you a Service Code to your email address.  Call 800-800-2843 and enter the code I just sent and tell the tech " I " sent you and if they have issue to email me.

    Report back....

    marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Sun, Feb 13 2011 6:02 PM In reply to

    Re: Capture error: Exception: ADM_DIO_ERROR_OCCURRED

    Avid support,   After talking with Cosman about a month ago via a code from Marianna, this problem was resolved, but is now back.  Marianna is out of the office and the same access code is not working, althoug h Iwas told that if this problem comes back up, I could call the 24/7 line.  Someone help please.

    Sean J. McCoy

    My System:
    Intel Core2 Quad CPU Q6600 @ 2.40 GHz
    6Gb RAM
    Windows 7 Pro 64-bit
    AVID Media Composer 5.0.2
    NVIDIA GeForce FX 1800 Video Card
    LG BluRay/DVD/CD Burner
    4 Tb Memory

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