Latest post Sun, Sep 5 2010 7:36 PM by Kenton.VanNatten. 1 replies.
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  • Sun, Sep 5 2010 7:34 PM

    HELP! Cannot uninstall Avid Xpress Pro 5.6.3. Installshield error -5009 : 0x8002802b

    Every time I go to add/remove programs and try to uninstall Avid Xpress Pro I get this error.  I need to uninstall it so I can install my Avid Media Composer.  I have closed the Avid down and even rebooted and still have this issue.  Does anyone know why I would get this error?  Here are the details from the error:

     

    Error Code:    -5009 : 0x8002802b
    Error Information:
    >Ctor\ObjectWrapper.cpp (163)
    >Ctor\ObjectWrapper.cpp (402)
    >Kernel\Component.cpp (1163)
    >Kernel\CABFile.cpp (389)
    >SetupDLL\SetupDLL.cpp (1541)
    pAPP:Avid Log Exchange
    PVENDOR:Avid Technology
    PGUID:2AE66E3C-469C-441E-B410-208C25F64D57
    $11.50.0.42618
    @Windows XP Service Pack 2 (2600) BT_OTHER 55456.18

  • Sun, Sep 5 2010 7:36 PM In reply to

    Re: HELP! Cannot uninstall Avid Xpress Pro 5.6.3. Installshield error -5009 : 0x8002802b

    Because you're making such a major upgrade, I would just get a new hard drive and put that in your system and install everything (OS, Avid, etc) from scratch.  That way you can be sure that nothing from your previous config is gumming up the works.

     

    Kenton VanNatten | Avid Editor (for hire)

    "I am not obsessed... I'm detail-oriented"

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