Latest post Mon, Aug 2 2010 8:03 PM by Jeff Franklin. 10 replies.
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  • Thu, Jul 8 2010 7:52 PM

    Major problem after MC 5 upgrade

    I upgraded from MC 3.1.2 to MC 5 this morning.  I completely uninstalled 3.1.2 and then installed MC 5.  I have not yet been able to get MC 5 to open at all since upgrading.  It makes it all the way past the MC 5 splash screen and then just before the Select Project windows comes up i get the kernel panic screen that says "You need to restart Hold down your power button..."

    Machine Specs:

    2 x 3Ghz Dual Core Xeon

    4 GB ram

    10.6.4

    MC 5.0.1

    Adrenaline

     

    This is the crash report I ghet when the machine restarts:

     

    Interval Since Last Panic Report:  10501 sec
    Panics Since Last Report:          7
    Anonymous UUID:                    2603B49A-5922-425A-9682-AC86951578B5

    Thu Jul  8 14:39:16 2010
    panic(cpu 2 caller 0x555b3f): "getPhysicalSegment() out of 32b range 0x12727a000, len 0x1000, class IOGeneralMemoryDescriptor"@/SourceCache/xnu/xnu-1504.7.4/iokit/Kernel/IOMemoryDescriptor.cpp:1597
    Backtrace (CPU 2), Frame : Return Address (4 potential args on stack)
    0x5e5eaf68 : 0x21b455 (0x5cf328 0x5e5eaf9c 0x2238b1 0x0)
    0x5e5eafb8 : 0x555b3f (0x5d8854 0x2727a000 0x1 0x1000)
    0x5e5eb008 : 0x5e8740fb (0xb12f000 0x0 0x5e5eb13c 0x0)
    0x5e5eb078 : 0x5521e3 (0x9c66b00 0x0 0x5e5eb13c 0xff)
    0x5e5eb098 : 0x56f238e9 (0x9c66b00 0x0 0x5e5eb13c 0x0)
    0x5e5eb158 : 0x56f24897 (0xffff 0x0 0x100000 0x0)
    0x5e5eb1e8 : 0x56f253ea (0x8f0cc00 0x597000 0x0 0x9c66b00)
    0x5e5eb228 : 0x56f27a21 (0x8f0cc00 0x597000 0x0 0x9c66b00)
    0x5e5eb288 : 0x56f2457c (0x8f0cc00 0x597000 0x0 0x9c66b00)
    0x5e5eb2d8 : 0x56f30c4d (0x8f0cc00 0x8f5a900 0x597000 0x0)
    0x5e5eb318 : 0x5e8727b6 (0x8f5a600 0x9c7e300 0x48f000 0x0)
    0x5e5eb378 : 0x5e872d34 (0x9c29aa4 0x9c94800 0x1 0x599039e0)
    0x5e5eb398 : 0x5e874f46 (0x9c66900 0x9c94800 0x0 0xb12f000)
    0x5e5eb418 : 0x56f31507 (0x9c94800 0x944a300 0x123f000 0x0)
    0x5e5eb468 : 0x56f2d94b (0x9c94800 0x944a300 0x123f000 0x0)
    0x5e5eb518 : 0x307e55 (0x599039e0 0x0 0x95d98ec 0x1)
    0x5e5eb578 : 0x2ca3bc (0x5e5eb668 0xb2000 0x0 0x2000)
    0x5e5eb628 : 0x4233ef (0xa030bc0 0x5e5eb668 0x48095b88 0x10)
    0x5e5eb648 : 0x2f60fe (0x5e5eb668 0x3 0x5e5eb678 0x4f9da8)
    0x5e5eb678 : 0x2cba83 (0x599039e0 0x59 0x0 0x2000)
    0x5e5eb6b8 : 0x2cbaf7 (0x2000 0x0 0x0 0x10)
    0x5e5eb6d8 : 0x410036 (0xa03b6f0 0x59 0x0 0x2000)
    0x5e5eb748 : 0x446ac2 (0xa03b6f0 0x59 0x0 0x5e5eb7ac)
    0x5e5eb768 : 0x448a07 (0x9cae804 0x59 0x0 0x5e5eb7ac)
    0x5e5eb7e8 : 0x4452ce (0x9cae804 0xb131820 0x5e5eb814 0x5e5eb8b4)
    0x5e5eb8d8 : 0x411ec9 (0xa041420 0xb131804 0x5e5eba2c 0x5e5eba3e)
    0x5e5eba58 : 0x415b45 (0x0 0x0 0x5e5ebc18 0x5e5ebba8)
    0x5e5ebad8 : 0x42014f (0x9d85804 0x5e5ebc04 0x0 0x5e5ebc18)
    0x5e5ebc48 : 0x2f8d56 (0x5e5ebc68 0x3 0x5e5ebc98 0x57da86)
    0x5e5ebc98 : 0x2d6788 (0xd569f08 0x5e5ebe24 0x5e5ebf38 0xad07e14)
    0x5e5ebd28 : 0x2d75ba (0x5e5ebe0c 0x100 0x5e5ebe2c 0x0)
    0x5e5ebde8 : 0x2c7662 (0x5e5ebe0c 0x515103c 0x5e5ebf38 0x258d04)
        Backtrace continues...
          Kernel Extensions in backtrace (with dependencies):
             com.ATTO.driver.ATTORAID_OS10(2.3.0b2)@0x5e871000->0x5e87bfff
                dependency: com.apple.iokit.IOStorageFamily(1.6.1)@0x56f1f000
             com.apple.iokit.IOStorageFamily(1.6.1)@0x56f1f000->0x56f36fff

    BSD process name corresponding to current thread: AvidMediaCompose

    Mac OS version:
    10F569

    Kernel version:
    Darwin Kernel Version 10.4.0: Fri Apr 23 18:28:53 PDT 2010; root:xnu-1504.7.4~1/RELEASE_I386
    System model name: MacPro1,1 (Mac-F4208DC8)

    System uptime in nanoseconds: 136037921427
    unloaded kexts:
    (none)
    loaded kexts:
    com.digidesign.iokit.DigiIO    8.0.0d1
    com.digidesign.iokit.DigiDal    8.0.0d1
    com.SafeNet.driver.Sentinel    7.3.0
    com.keyspan.iokit.usb.KeyspanUSAdriver    2.3
    com.digidesign.fwfamily.driver    8.0.4f1
    com.ATTO.driver.ATTORAID_OS10    2.3.0b2
    com.paceap.kext.pacesupport.snowleopard    5.7.2b8
    com.avid.driver.Avid_SCSI    1.2.0
    com.ATTO.driver.ATTOExpressPCIUl4    4.4.0
    com.apple.driver.AppleHWSensor    1.9.3d0 - last loaded 48337179685
    com.apple.driver.AppleTyMCEDriver    1.0.1d8
    com.apple.driver.InternalModemSupport    2.6.2
    com.apple.driver.AudioAUUC    1.4
    com.apple.Dont_Steal_Mac_OS_X    7.0.0
    com.apple.driver.AppleIntelYonahProfile    14
    com.apple.driver.AppleUpstreamUserClient    3.3.2
    com.apple.driver.AppleIntelPenrynProfile    17
    com.apple.GeForce    6.1.6
    com.apple.driver.AudioIPCDriver    1.1.2
    com.apple.driver.AppleHDA    1.8.7f1
    com.apple.driver.AppleIntelNehalemProfile    11
    com.apple.driver.AppleUSBDisplays    251
    com.apple.driver.AppleMCEDriver    1.1.9
    com.apple.driver.ACPI_SMC_PlatformPlugin    4.1.2b1
    com.apple.driver.AppleLPC    1.4.12
    com.apple.driver.AppleIntelMeromProfile    19
    com.apple.filesystems.autofs    2.1.0
    com.apple.driver.AppleRAID    4.0.6
    com.apple.iokit.SCSITaskUserClient    2.6.5
    com.apple.driver.AppleIntel8254XEthernet    2.1.1b7
    com.apple.BootCache    31
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
    com.apple.driver.AppleUSBHub    4.0.0
    com.apple.iokit.IOAHCIBlockStorage    1.6.2
    com.apple.driver.AppleFWOHCI    4.7.1
    com.apple.driver.AppleAHCIPort    2.1.2
    com.apple.driver.AppleIntelPIIXATA    2.5.1
    com.apple.driver.AppleEFINVRAM    1.3.0
    com.apple.driver.AppleUSBEHCI    4.0.2
    com.apple.driver.AppleUSBUHCI    4.0.2
    com.apple.driver.AppleACPIButtons    1.3.2
    com.apple.driver.AppleRTC    1.3.1
    com.apple.driver.AppleHPET    1.5
    com.apple.driver.AppleSMBIOS    1.6
    com.apple.driver.AppleACPIEC    1.3.2
    com.apple.driver.AppleAPIC    1.4
    com.apple.driver.AppleIntelCPUPowerManagementClient    105.10.0
    com.apple.security.sandbox    0
    com.apple.security.quarantine    0
    com.apple.nke.applicationfirewall    2.1.11
    com.apple.driver.AppleIntelCPUPowerManagement    105.10.0
    com.apple.driver.AppleHDAPlatformDriver    1.8.7f1
    com.apple.driver.AppleProfileReadCounterAction    17
    com.apple.driver.AppleProfileTimestampAction    10
    com.apple.driver.AppleProfileThreadInfoAction    14
    com.apple.driver.AppleProfileRegisterStateAction    10
    com.apple.driver.AppleProfileKEventAction    10
    com.apple.driver.AppleProfileCallstackAction    20
    com.apple.iokit.IOSurface    74.0
    com.apple.iokit.IOBluetoothSerialManager    2.3.3f8
    com.apple.driver.AppleHDAHardwareConfigDriver    1.8.7f1
    com.apple.driver.DspFuncLib    1.8.7f1
    com.apple.nvidia.nv40hal    6.1.6
    com.apple.NVDAResman    6.1.6
    com.apple.iokit.IONDRVSupport    2.1
    com.apple.iokit.IOSerialFamily    10.0.3
    com.apple.iokit.IOFireWireIP    2.0.3
    com.apple.iokit.IOAudioFamily    1.7.6fc2
    com.apple.kext.OSvKernDSPLib    1.3
    com.apple.iokit.IOFireWireAVC    4.0.6
    com.apple.driver.AppleHDAController    1.8.7f1
    com.apple.iokit.IOGraphicsFamily    2.1
    com.apple.iokit.IOHDAFamily    1.8.7f1
    com.apple.driver.AppleSMC    3.0.1d2
    com.apple.driver.IOPlatformPluginFamily    4.1.2b1
    com.apple.iokit.AppleProfileFamily    41
    com.apple.iokit.IOSCSIBlockCommandsDevice    2.6.5
    com.apple.driver.AppleUSBHIDMouse    1.4.0d7
    com.apple.driver.AppleHIDMouse    1.4.0d7
    com.apple.iokit.IOUSBHIDDriver    4.0.2
    com.apple.driver.AppleUSBMergeNub    4.0.0
    com.apple.driver.AppleUSBComposite    3.9.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice    2.6.5
    com.apple.iokit.IOBDStorageFamily    1.6
    com.apple.iokit.IODVDStorageFamily    1.6
    com.apple.iokit.IOCDStorageFamily    1.6
    com.apple.iokit.IOATAPIProtocolTransport    2.5.1
    com.apple.driver.XsanFilter    402.1
    com.apple.iokit.IONetworkingFamily    1.9
    com.apple.driver.AppleFileSystemDriver    2.0
    com.apple.iokit.IOSCSIParallelFamily    2.0.0
    com.apple.iokit.IOSCSIArchitectureModelFamily    2.6.5
    com.apple.iokit.IOUSBUserClient    4.0.0
    com.apple.iokit.IOFireWireFamily    4.2.6
    com.apple.iokit.IOAHCIFamily    2.0.4
    com.apple.iokit.IOATAFamily    2.5.1
    com.apple.iokit.IOUSBFamily    4.0.2
    com.apple.driver.AppleEFIRuntime    1.3.0
    com.apple.iokit.IOHIDFamily    1.6.4
    com.apple.iokit.IOSMBusFamily    1.1
    com.apple.security.TMSafetyNet    6
    com.apple.kext.AppleMatch    1.0.0d1
    com.apple.driver.DiskImages    283
    com.apple.iokit.IOStorageFamily    1.6.1
    com.apple.driver.AppleACPIPlatform    1.3.2
    com.apple.iokit.IOPCIFamily    2.6
    com.apple.iokit.IOACPIFamily    1.3.0
    Model: MacPro1,1, BootROM MP11.005C.B04, 4 processors, Dual-Core Intel Xeon, 3 GHz, 4 GB, SMC 1.7f10
    Graphics: NVIDIA GeForce 7300 GT, NVIDIA GeForce 7300 GT, PCIe, 256 MB
    Memory Module: global_name
    Network Service: Ethernet 1, Ethernet, en0
    PCI Card: NVIDIA GeForce 7300 GT, Display, Slot-1
    PCI Card: pci-bridge, sppci_pci2pcibridge, Slot-3
    PCI Card: pci-bridge, sppci_pci2pcibridge, Slot-3
    PCI Card: ATTO ExpressPCI UL5D, sppci_scsi_bus, Slot-3@13,4,1
    PCI Card: ATTO ExpressPCI UL5D, sppci_scsi_bus, Slot-3@13,4,0
    PCI Card: pci-bridge, sppci_pci2pcibridge, Slot-2
    PCI Card: pci104c,8235, sppci_ieee1394openhci, Slot-2@17,0,0
    Serial ATA Device: WDC WD2500AAJS-41RYA0, 232.89 GB
    Parallel ATA Device: OPTIARC DVD RW AD-7170A, 7.54 GB
    SCSI Device: SCSI Target Device @ 1
    SCSI Device: SCSI Target Device @ 2
    SCSI Device: SCSI Target Device @ 3
    SCSI Device: SCSI Target Device @ 8
    SCSI Device: SCSI Target Device @ 9
    SCSI Device: SCSI Target Device @ 10
    SCSI Device: SCSI Target Device @ 11
    SCSI Device: SCSI Target Device @ 15
    SCSI Device: SCSI Target Device @ 6
    USB Device: Keyspan USA-28XG, 0x06cd, 0x0135, 0x5d100000
    USB Device: Sentinel SuperPro 6.3.0, 0x04b9, 0x0300, 0x1d100000
    USB Device: Hub, 0x05ac  (Apple Inc.), 0x9131, 0x3d100000
    USB Device: Hub in Apple Pro Keyboard, 0x05ac  (Apple Inc.), 0x1003, 0x3d110000
    USB Device: Trackball, 0x046d  (Logitech Inc.), 0xc404, 0x3d112000
    USB Device: Apple Optical USB Mouse, 0x05ac  (Apple Inc.), 0x0304, 0x3d111000
    USB Device: Apple Pro Keyboard, 0x05ac  (Apple Inc.), 0x020b, 0x3d113000
    USB Device: Apple Cinema HD Display, 0x05ac  (Apple Inc.), 0x9223, 0x3d120000
    FireWire Device: built-in_hub, Up to 800 Mb/sec
    FireWire Device: Adrenaline, Avid Technology, Up to 400 Mb/sec

  • Thu, Jul 8 2010 7:58 PM In reply to

    Re: Major problem after MC 5 upgrade

    10.6.4 is not supported.  I'd recommend a "clean install" of 10.6.3.

    Symphony 8.8.x w/Avid Nitris DX, HP z420, Windows 10, QT v7.7.x, Hexa Core 3.2GHz, 16GB RAM, nVidia Quadro Series 2000 w/353.82. 2TB Boot, 2 x 3TB internal... [view my complete system specs]

    "There are few technological barriers.  You can fix almost anything if you throw enough money at it."
    *******************************
    Randall L. Rike, ACI, ACSR Mac*Win*Unity*ISIS*DS
    Systems Engineer @ BET Networks [a Viacom company]
    (wwld)

  • Thu, Jul 8 2010 7:58 PM In reply to

    Re: Major problem after MC 5 upgrade

    What kind of drives?  SCSI?  If so, you'll need to update the firmware on the UL5D.

    MC 2018.9, Blackmagic UltraStudio 4K, 12-Core MacPro, 64 GB RAM, 24 TB Thunderbolt Storage [view my complete system specs]

    Conformity is the jailer of freedom and the enemy of growth. Motion Inc

  • Thu, Jul 8 2010 8:06 PM In reply to

    Re: Major problem after MC 5 upgrade

    Were you running 3.1.2 on 10.6.4?  Or did you also recently upgrade the OS?

     

    Symphony v2019 | OS 10.13.6 • Nitris DX • 12-core MacPro (Mid 2012) • 36 GB RAM • Facilis Terrablock 24EX [view my complete system specs]

    -- Kevin

  • Thu, Jul 8 2010 8:11 PM In reply to

    Re: Major problem after MC 5 upgrade

    @ Randall: Yes 10.6.4 is supported with MC 5.0.1

    @ Todd: Yes SCSI...will try the frimware upgrade

    @ Kevin: I unistalled MC 3.1.2...upgraded to 10.6.4 then installed MC 5 and then upgraded to MC 5.0.1

  • Thu, Jul 8 2010 8:23 PM In reply to

    Re: Major problem after MC 5 upgrade

    It's the firmware or ATTO drivers or both I bet... check both.  Snow Leopard required a new set vs. Leopard.

    MC 2018.9, Blackmagic UltraStudio 4K, 12-Core MacPro, 64 GB RAM, 24 TB Thunderbolt Storage [view my complete system specs]

    Conformity is the jailer of freedom and the enemy of growth. Motion Inc

  • Thu, Jul 8 2010 8:23 PM In reply to

    • chomper129
    • Top 500 Contributor
    • Joined on Thu, Oct 13 2005
    • Los Angeles
    • Posts 281
    • Points 3,635

    Re: Major problem after MC 5 upgrade

    Did you uninstall 5.0 before you upgraded to 5.01?  We've had a lot of screwy issues with bad uninstalls.

    MC 8.8 and 10.11.6 on a 8 core Mac Pro trash can with Blackmagic studio express, ISIS 5000 at work and MC 8.8 on a Quad i7 27" iMac at home [view my complete system specs]
  • Thu, Jul 8 2010 8:28 PM In reply to

    • Abeyta
    • Not Ranked
    • Joined on Thu, Oct 13 2005
    • Phoenix
    • Posts 198
    • Points 2,465

    Re: Major problem after MC 5 upgrade

    I just had the same issue earlier this week when going from Symphony 3.5 to 5 with a Videoraid system. It sounds like a SCSI issue. I had some extensions that were not updating correctly so I had to manually delete them.

    First make sure you are using the correct Atto 4.4.0 driver for the Atto UlD5. There is an update for it in the Avid Utilities folder in the Atto SCSI folder, run that updater. Also install the Atto expresstripe 4.21 that's located in the Avid Utilties folder. This will update the atto extension and should update that attoraid_os10 conflict you are having.

    In addition you may have to manually delete the Avid_SCSI_RBC.kext file and the Avid_SCSI.kext file that are both located in the System/Library/Extensions folder. You will then have to reinstall the MC5 app and it will reinstall those extensions.

    That worked for me so hopefully it will for you. Good Luck!

    Derrick

    Mac Pro 2013 6 Core 3.5ghz, MC Symphony 8.7, 16GB RAM, D700, OS 10.10.5, Ultrastudio 4K, Pegasus2 R6 12TB [view my complete system specs]

     

    Derrick Abeyta | Blu Pixel

    Phoenix, Arizona

    www.blupixelpost.com

     

  • Thu, Jul 8 2010 8:45 PM In reply to

    Re: Major problem after MC 5 upgrade

    That did the trick...Thanks!!!

  • Thu, Jul 8 2010 8:48 PM In reply to

    Re: Major problem after MC 5 upgrade

    Great!  SCSI issues are always so dramatic... Smile

    MC 2018.9, Blackmagic UltraStudio 4K, 12-Core MacPro, 64 GB RAM, 24 TB Thunderbolt Storage [view my complete system specs]

    Conformity is the jailer of freedom and the enemy of growth. Motion Inc

  • Mon, Aug 2 2010 8:03 PM In reply to

    Re: Major problem after MC 5 upgrade

    Abeyta:
    Also install the Atto expresstripe 4.21 that's located in the Avid Utilties folder. This will update the atto extension and should update that attoraid_os10 conflict you are having.
     When you say install I was not sure what you meant.  The app is there in the Expressstripe folder, so to me it is already installed.  And do you mean that by merely running the app it will update the atto extension?

    We are having frequent kernel panics with the  com.ATTO.driver.ATTORAID_OS10(2.4.1)@0x8e2000->0x8ebfff dependency: com.apple.iokit.IOStorageFamily(1.5.6)@0x64a000 info showing up every time.

     

    I'll do just what you said as soon as I can't get access to the system.  Just wanted to clarify the ExpressStripe instructions.  Thanks!

     

     

     

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