Latest post Fri, Apr 17 2009 5:42 PM by wsimonett. 27 replies.
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  • Fri, Aug 15 2008 4:22 PM

    • Olddog
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    Keyspan not working


    Has anyone had this problem? Running Composer V3.00 and trying to control the deck (Sony 1500 AP) via serial port using Keyspan USA 28X B.  We’ve tried configuring channel and deck many times but Avid refuses to see the deck.

    The keyspan has the latest drivers, according to their site, compatible with Leopard.

    Avid running on a 2x3Ghz Quad core Mac Osx 10.5. 4  4G Ram, SDI Mojo

    Any suggestions will be greatly appreciated.

  • Fri, Aug 15 2008 6:09 PM In reply to

    • pianoman72
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    Re: Keyspan not working

    Last time that happened to me it was because the deck control cable had come loose.  It must have gotten caught on another wire that I was relocating.

    Media Composer 8.3.1, OSX 10.9.5 [view my complete system specs]
  • Fri, Aug 15 2008 7:19 PM In reply to

    • Olddog
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    Re: Keyspan not working

    Thanks, but we checked and re-checked all connections and they're fine. It seems to be something to do with the way OSx is dealing with the keyspan.

  • Fri, Aug 15 2008 7:31 PM In reply to

    • BLKDOG
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    Re: Keyspan not working

     Go to your network sytem preference and delete the keyspan channels you find there. Then reinstall the Keyspan drivers. Once they are reinstalled, open the network pane again an allow OSX to find them. Once you "Check them in" to OSX, the Avid should see the keyspan again (Hopefully). If it doesn't, I would try another Keyspan.

    Project Manager, Avid Professional Services - Americas [view my complete system specs]

    In agreement, Unity. In Disagreement, Discussion. In all things, Charity.


  • Fri, Aug 15 2008 7:32 PM In reply to

    • pianoman72
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    Re: Keyspan not working

    Is the Keyspan listed under USB in the system profiler?

    Media Composer 8.3.1, OSX 10.9.5 [view my complete system specs]
  • Fri, Aug 15 2008 11:50 PM In reply to

    • Olddog
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    Re: Keyspan not working

    Yes, pianoman, the keyspan is listed under USB in the system profiler. Thanks Blkdog, I’ll try your suggestion on Monday and will let you know. Many thanks to you both.

  • Sat, Aug 16 2008 4:17 PM In reply to

    • rogershuff
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    Re: Keyspan not working

    I'll echo Blkdog - just been through this. Had to uninstall drivers and reinstall after making some changes to my system drive. I think the drivers are 2.5.

     

    Mac: 2.33Ghz Macbook Pro, OS 10.5.6, 3GB RAM, Media Composer 4.0.5, analogue Mojo, 320GB internal HD, Sony DSR-45P deck, etc etc [view my complete system specs]

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  • Mon, Aug 18 2008 2:50 PM In reply to

    • Olddog
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    Re: Keyspan not working

    Tried a reinstall as suggested by BLKDG, twice, but no joy. Also checked the actual keyspan on a different system (non Leopard) and it worked without problems. Is this something to do with the OSx (1.5.4). I’m using the latest keyspan drivers, 2.5.  Any ideas?  Many thanks.

  • Mon, Aug 18 2008 4:40 PM In reply to

    • Olddog
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    Re: Keyspan not working

    SORTED!

    In case someone’s having the same problem here’s what made it work for me:

    -  Followed BLKDG’s tip above without uninstalling the driver, but reinstalling it on top,
    -  Rebooted after every step.
    -  Bypassed the USB hub and plugged it directly into the Mac.

    Thank you for your help.

  • Mon, Aug 18 2008 4:59 PM In reply to

    • BLKDOG
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    Re: Keyspan not working

     The hub was an important piece of info you left out. Avid doesn't support them for deck control.

    Project Manager, Avid Professional Services - Americas [view my complete system specs]

    In agreement, Unity. In Disagreement, Discussion. In all things, Charity.


  • Mon, Aug 18 2008 6:26 PM In reply to

    • bustmethat
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    Re: Keyspan not working

    I've been having a related problem for a long time, and had given up on solving it, but I'm seizing this moment to pursue it again.  I have a Keyspan USA-28XG, which Avid is seeing fine - it shows up in the deck config and everything, it's just that the Avid never sees the deck attached to it.  I've tried configuring port 1, port 2, and "keyserial" but they all turn up empty.  I've done all the steps suggested in this thread and have the latest driver (2.5).  The deck is a JVC BR-DV3000U, and the remote switch is set to 9pin.  Any ideas?

    MC 8.6.0, Mac Pro 3.33GHz 6-Core, 24GB RAM, OS 10.11.5 [view my complete system specs]
  • Mon, Aug 18 2008 6:58 PM In reply to

    • BLKDOG
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    Re: Keyspan not working

     Don't knwo what you've tried already but if you have tried different decks, then I'd get 'hold of another keyspan to test.

    Project Manager, Avid Professional Services - Americas [view my complete system specs]

    In agreement, Unity. In Disagreement, Discussion. In all things, Charity.


  • Mon, Aug 18 2008 9:44 PM In reply to

    • bustmethat
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    Re: Keyspan not working

    Good thought - I only have the one deck, but maybe I can borrow another and try that.  Thanks.

    MC 8.6.0, Mac Pro 3.33GHz 6-Core, 24GB RAM, OS 10.11.5 [view my complete system specs]
  • Tue, Jan 27 2009 11:31 AM In reply to

    • JaapV
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    Re: Keyspan not working

    BLKDOG, what exactly do you mean by "check them in"? 

    I am having the same problem, I am using MC 3.1.1 with Mojo SDI and Keyspan USA-19HS with driver 2.5 on OS 10.5.5 and MC just keeps refusing to work with the keyspan telling me that "USA19HD1d1P1.1 is in use by another application and cannot be used by Deck Control". How can it be?

    (I think leaving out a RS-422 on the Mojo was a very bad decision.)

    Thanks in advance,

    Jp

  • Tue, Jan 27 2009 12:00 PM In reply to

    • mvegas
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    Re: Keyspan not working

    Avid no longer supports the Keyspan 28X series controller due to repeated problems capturing the correct start time.

    Avid now recommends the Keyspan 19HS controller along with a RS 422 cable for deck control.  The software for the device is available for download from Keyspan.com 

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