Latest post Tue, Nov 30 2021 7:08 PM by nigelad. 4 replies.
Page 1 of 1 (5 items)
Sort Posts: Previous Next
  • Tue, Nov 30 2021 4:53 PM

    • nigelad
    • Top 200 Contributor
    • Joined on Thu, Oct 13 2005
    • London UK
    • Posts 583
    • Points 6,780
    • Avid Certified Instructors - Video
      Avid Certified User

    can't find NEXIS client 21.5 to download

    We have NEXIS E4 running v21.5.0.43 and have been using it macos 10.15.7,  NEXIS Client 20.7.5.23 and MC 21.6 with no problems....

    ....until a staff member updated his client to macos 11.6.1.

    I want to update the NEXIS client to see if that helps, but the latest version in the download centre is 21.3.How do I get hold of 21.5 to match our NEXIS version?

     

    Edit: just thought to try in my Avid Account products page under Software downloads and links. But that only lists 21.8 while we had 21.5 installed in August. What's wrong with 21.5 that's causing Avid to hide it?

    NEXIS E4, MC v21.6 on Mac OS 10.15.7 [view my complete system specs]
  • Tue, Nov 30 2021 5:13 PM In reply to

    • BobRusso
    • Top 50 Contributor
    • Joined on Thu, Oct 13 2005
    • New Jersey
    • Posts 2,404
    • Points 29,830
    • Avid Employee
      Moderator: Avid ISIS
      Moderator: Avid NEXIS PRO
      Moderator: Avid Storage Products

    Re: can't find NEXIS client 21.5 to download

    You will have to download it from your my.avid account. The Download center is for ISIS customers and is no longer supported with new versions of the OS, thus the client hasn't been uploaded.

    https://www.youtube.com/avidevangelistbob [view my complete system specs]

    -- Bob Russo Post-Production Workflow Manager - NFL Films

    Bob Russo on Expert Connections

  • Tue, Nov 30 2021 5:34 PM In reply to

    • nigelad
    • Top 200 Contributor
    • Joined on Thu, Oct 13 2005
    • London UK
    • Posts 583
    • Points 6,780
    • Avid Certified Instructors - Video
      Avid Certified User

    Re: can't find NEXIS client 21.5 to download

    Thanks for the reply Bob.

    That seems weird because the download page is called NEXIS and does list 2021.3 under current versions. There's are 3 separate links for ISIS.

    My avid.com account only lists 21.8 but 21.5 was installed on our system by the vendors and I'm not ready to upgrade that.
    Do you think using the 21.8 client with 21.5 NEXIS could cause problems?

    NEXIS E4, MC v21.6 on Mac OS 10.15.7 [view my complete system specs]
  • Tue, Nov 30 2021 6:05 PM In reply to

    • BobRusso
    • Top 50 Contributor
    • Joined on Thu, Oct 13 2005
    • New Jersey
    • Posts 2,404
    • Points 29,830
    • Avid Employee
      Moderator: Avid ISIS
      Moderator: Avid NEXIS PRO
      Moderator: Avid Storage Products

    Re: can't find NEXIS client 21.5 to download

    The NEXIS client on the Download Center is specifically for ISIS customers to support new versions of the OS. It's easier to place the client there instead of releasing an entire ISIS Kit.
    There won't be any issue using the 12.8 client with a System Director running 21.5. This is fully supported and the traditional method to upgrade a NEXIS system; upgrade the clients first and then the System Director.

    https://www.youtube.com/avidevangelistbob [view my complete system specs]

    -- Bob Russo Post-Production Workflow Manager - NFL Films

    Bob Russo on Expert Connections

  • Tue, Nov 30 2021 7:08 PM In reply to

    • nigelad
    • Top 200 Contributor
    • Joined on Thu, Oct 13 2005
    • London UK
    • Posts 583
    • Points 6,780
    • Avid Certified Instructors - Video
      Avid Certified User

    Re: can't find NEXIS client 21.5 to download

    Thanks again - that's good to know.

    NEXIS E4, MC v21.6 on Mac OS 10.15.7 [view my complete system specs]
Page 1 of 1 (5 items)

© Copyright 2011 Avid Technology, Inc.  Terms of Use |  Privacy Policy |  Site Map |  Find a Reseller