Latest post Tue, Jan 21 2020 3:05 PM by CHL. 3 replies.
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  • Sat, Jan 18 2020 9:00 PM

    • CHL
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    2019.12 crashing when opening projects

    My system is consistently crashing when I am trying to open any projects.  I get this window.  Debugger and Continue doesn't do anything.  My only option is to Exit Application.  Can anyone steer me to a solution?

     

    I'm on an iMac 5k, 10.14.6.  2019.11 was fine but buggy so I upgraded in hopes of squashing those bugs.

     

    Thanks!

     

     

    MC 2019.11, Mac OS 10.14.6 iMac 2017 5k, 4.2Ghz i7, 32GB RAM, Radeon Pro 580 8 G [view my complete system specs]
  • Tue, Jan 21 2020 2:01 PM In reply to

    • Marianna
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    Re: 2019.12 crashing when opening projects

    CHL....   did you upgrade to 2019.12 ?   And the image did not appear in the post.  Can you email me your error dialog message please?  Along with your system ID.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

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  • Tue, Jan 21 2020 2:50 PM In reply to

    • Cutyes
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    Re: 2019.12 crashing when opening projects

    Not too hopeful but did you try holding [alt] while opening a project? This forces MC to open the project with all bins closed. If it does open, this would most likely not solve the actual problem but maybe help to narrow it down.

  • Tue, Jan 21 2020 3:05 PM In reply to

    • CHL
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    • Joined on Thu, Oct 13 2005
    • Posts 41
    • Points 575

    Re: 2019.12 crashing when opening projects

    Hi Marianna,

    It was this issue:

    If you are installing the editing application and you have a previous version of the editor on your system, manually uninstall the editing application before you try and install v2019.12. If you do not manually uninstall, you might receive a “CATWrapperConfig.cpp” error message when opening your project.   If you do experience this issue, you can manually remove the file here:

    Applications/Avid\ Media\ Composer/SupportingFiles/CodecToolkit_Config/dfm/dnxpacked.lua

    Even though I manually uninstalled and reinstalled, I was still crashing.  But after I found this post, I delete the lua file and it's fine now.  Thanks for following up.

    MC 2019.11, Mac OS 10.14.6 iMac 2017 5k, 4.2Ghz i7, 32GB RAM, Radeon Pro 580 8 G [view my complete system specs]
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