Latest post Sat, Aug 3 2019 8:35 AM by gswilson. 3 replies.
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  • Fri, Aug 2 2019 3:00 PM

    • gswilson
    • Top 500 Contributor
    • Joined on Thu, Feb 4 2010
    • Belfast, Ireland - now, Frankfurt am Main, Germany
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    Licensing confusion between Avid Link and User Account

    I have a Perpetual License being used on a single PC with one System ID.

    At the moment the information in my User Account shows 2 Licenses using the same System ID but with different Activation IDs.

    One, the one that I have always used, is listed as Perpetual with Standard Support expiring in Dec. 2020. Avid Link shows this License as being activated and lists it as "Annual".

    The second License in my User Account - with a different Activation ID - is listed also as Perpetual with Elite Support and expiring in Dec. 2019. Avid Link shows this License as being "Available" and Perpetual, not Activated and expiring in Dec. 2019.

    Avid Link lists a thrid License as being "Unavailable", Perpetual, no Activation ID, not Activated and expiring in Dec. 2020. This License does not show in my User Account.

    One last thing. For several years now I have not been renewing my License using Avid, but have been renewing through an Avid reseller. For this reason I have not opted-in to the new Avid money collector system, nor have I made any update to my payment method information in my User Account, but I am being pestered with mails telling me that my credit card has expired and that support will end!

    Is there any way to get this confusion sorted out?

    Thanks in advance,

    Gerry

    MC 2019.6, Win 10 Pro(1809), Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, Nvidia GTX 1080Ti GPU(Driver 417.35),Samsung 850 Pro 512 GB... [view my complete system specs]
  • Fri, Aug 2 2019 3:17 PM In reply to

    • Marianna
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    Re: Licensing confusion between Avid Link and User Account

    Hey Gerry

    Can you email me the System ID and the MYAvid email used to see these 2 licenses which are the same?

    I can fix it.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

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  • Fri, Aug 2 2019 3:24 PM In reply to

    • gswilson
    • Top 500 Contributor
    • Joined on Thu, Feb 4 2010
    • Belfast, Ireland - now, Frankfurt am Main, Germany
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    Re: Licensing confusion between Avid Link and User Account

    Marianna, you are a one in a million. The mail is on the way.

    Many thanks,

    Gerry

    MC 2019.6, Win 10 Pro(1809), Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, Nvidia GTX 1080Ti GPU(Driver 417.35),Samsung 850 Pro 512 GB... [view my complete system specs]
  • Sat, Aug 3 2019 8:35 AM In reply to

    • gswilson
    • Top 500 Contributor
    • Joined on Thu, Feb 4 2010
    • Belfast, Ireland - now, Frankfurt am Main, Germany
    • Posts 326
    • Points 4,260

    Re: Licensing confusion between Avid Link and User Account

    Within one hour this was all sorted out. Smile

    Many thanks to Marianna, Ajay and Pinky. GeekedYes

     

    Gerry

    MC 2019.6, Win 10 Pro(1809), Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, Nvidia GTX 1080Ti GPU(Driver 417.35),Samsung 850 Pro 512 GB... [view my complete system specs]
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