Latest post Mon, Jul 29 2019 8:12 AM by gref. 34 replies.
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  • Thu, Jun 20 2019 8:40 PM

    MC 2019.6 black monitors issue

    Hello everyone,

    I just downloaded the new version of MC. It works perfectly but i have a huge problem, i can't display my timeline or the source material in the monitors, I see only black. If i play both the run correctly, i can hear the music and Sfx but i can't display the video. Any Suggestions?? Thanks!

  • Thu, Jun 20 2019 8:51 PM In reply to

    • Pixel Monkey
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    Re: MC 2019.6 black monitors issue

    By monitors do you mean your computer displays? Or your external client monitor that is receiving your video signal?

    ACA Leader__Avid Pro Vid Moderator__Specs? Many. All qualified. But I still do stupid things. :) [view my complete system specs]

    Editors are superheroes, cutting life together in a world that cuts itself apart.

     

    Chris Bove' (Pixel Monkey)

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  • Thu, Jun 20 2019 8:55 PM In reply to

    Re: MC 2019.6 black monitors issue

    I mean my source and my timeline window both. I can display the MC interface and everything. I just can't see what i play in both monitors.

  • Thu, Jun 20 2019 9:09 PM In reply to

    Re: MC 2019.6 black monitors issue

    Is render on the fly on? It's under the Composer menu.

    Media Composer 2019.7 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce GT... [view my complete system specs]

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  • Thu, Jun 20 2019 9:10 PM In reply to

    • Marianna
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    Re: MC 2019.6 black monitors issue

    Andrea

    Are you on a Mac?

    How many monitors do you have attached.

    Can you rearrange the displays in the Mac System Preferences, so that the 2nd or 3rd screen doesn't become the #1 display as Avid sees it.  So just place off of the bottom right corner of your center display. This way Avid sees it as #3 in the available displays. Then it automatically placed the "host" panel into the left UI screen.

    Try that

    Marianna

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  • Thu, Jun 20 2019 9:18 PM In reply to

    Re: MC 2019.6 black monitors issue

    Hello Marianna, thanks for help

    Yes, I'm on a Mac, MacBook Air late 2015. I'm not using external monitors, just the system one.

  • Fri, Jun 21 2019 1:20 PM In reply to

    • mfavard
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    Re: MC 2019.6 black monitors issue

    Did you find solution andrea ? i've the same issue..

    Thanks

     

  • Fri, Jun 21 2019 1:25 PM In reply to

    Re: MC 2019.6 black monitors issue

    Yeah, I'm not so sure about it. I have read the minimum requirements for the new version avid. You must have atleast 16GB of Ram, the previous version allowed you to have even 8 GB. It sounds weird, I know, because it play perfectly and it doesn't have crash or something like that, but it's the only reason I think.

  • Fri, Jun 21 2019 2:11 PM In reply to

    • mfavard
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    Re: MC 2019.6 black monitors issue

    I have imac end 2014 with 16go of Ram, intel core i7 4ghz and AMD Radeon R9 (2screen).. And I have this issue also with my macbook pro end 2015 (16go Ram) (1 screen) and didn't find solution since yesterday... No problem with 2018 version 

  • Fri, Jun 21 2019 2:16 PM In reply to

    Re: MC 2019.6 black monitors issue

    Mmm..that's weird. Well, it's not a Ram issue then...let's hope someone will gonna answer and solve this problem. I didn't have any kind of problem on the 2018 version too. Fluent and fast.

  • Fri, Jun 21 2019 3:31 PM In reply to

    • Marianna
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    Re: MC 2019.6 black monitors issue

    On it folks.... 

    Will get support to check this for you both.

    stand by

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

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  • Fri, Jun 21 2019 3:57 PM In reply to

    • kkordisch
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    Re: MC 2019.6 black monitors issue

    Do you guys have anything docked to the composer window? If so undock it and float the composer window and then dock it back.

  • Fri, Jun 21 2019 5:42 PM In reply to

    • Chris
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    Re: MC 2019.6 black monitors issue

    Hey Marianna,

    Count me in on this issue too. Please let me know also if this is something with my hardware or if a fix would come for my system specification. 

     

    Hardware Overview:

      Model Name: MacBook Pro

      Model Identifier: MacBookPro11,5

      Processor Name: Intel Core i7

      Processor Speed: 2.5 GHz

      Number of Processors: 1

      Total Number of Cores: 4

      L2 Cache (per Core): 256 KB

      L3 Cache: 6 MB

      Memory: 16 GB

     

    2013 MacPro 3.5 GHz 6-Core Intel Xeon E5. 32 GB Ram. OSX 10.9.5. BMD I/O. [view my complete system specs]
  • Fri, Jun 21 2019 6:31 PM In reply to

    • Marianna
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    Re: MC 2019.6 black monitors issue

    Chris:

    Hey Marianna,

    Count me in on this issue too. Please let me know also if this is something with my hardware or if a fix would come for my system specification. 

    Hardware Overview:

      Model Name: MacBook Pro

      Model Identifier: MacBookPro11,5

      Processor Name: Intel Core i7

      Processor Speed: 2.5 GHz

      Number of Processors: 1

      Total Number of Cores: 4

      L2 Cache (per Core): 256 KB

      L3 Cache: 6 MB

      Memory: 16 GB

    Chris - can you direct message me your systemID and MyAvid email.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Fri, Jun 21 2019 7:19 PM In reply to

    Re: MC 2019.6 black monitors issue

    happneed intermittantly to me too yesterday while i was tinkering around with AMA'd Alexa footage. 

    Un docking and redocking the composer window fixed it. 

     

    Im on the latest Mojave xx.xx.5 

     

     

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