Latest post Tue, Sep 24 2019 3:25 PM by luca.mg. 6 replies.
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  • Tue, Jun 4 2019 11:13 AM

    • jberrr
    • Not Ranked
    • Joined on Tue, Sep 12 2017
    • Posts 18
    • Points 250

    Windows 10 Auto-Refresh Issue

    Hello,

    We are running Windows 10 (1709) with Media Composer 2018.11 and Interplay 2018.11 installed on a HP z840. We've noticed that post installing the Nexis Client Manager (18.11.0.9) an issue appears where after half a day or so windows explorer stops auto-refreshing.

    This means when you do any operation at explorer level you do not see the change without having to refresh (F5) first. It also means if you mount new drives in the Nexis Client Manager they do not appear in Media Composer unless you quit and reopen the application.

    Additionally, with the same software and hardware except on Windows 7 we do not see this issue.

    Regards,

    Jonathan

  • Wed, Jun 5 2019 5:55 AM In reply to

    Re: Windows 10 Auto-Refresh Issue

    We see that too on multiple sites. However after updatng the Nexis client to 2019.12.2 and later versions the issue has not reappeared. Fingers crossed. 

    Most of the MC/NC, Interplay, Nexis, ISIS, Unity stuff. [view my complete system specs]

    Avid reseller ACSR at Telmaco

    http://www.telmaco.gr/en/

  • Wed, Jun 5 2019 9:35 AM In reply to

    • jberrr
    • Not Ranked
    • Joined on Tue, Sep 12 2017
    • Posts 18
    • Points 250

    Re: Windows 10 Auto-Refresh Issue

    Hi Jeroen,

    Thanks for the reply - I have clean installed that client manager (2019.2.2) on our test pc and will monitor for a while to see if I see similar results.

    Jonathan

  • Thu, Jun 6 2019 12:23 PM In reply to

    • luca.mg
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Roma - Italy
    • Posts 5,669
    • Points 66,515

    Re: Windows 10 Auto-Refresh Issue

    jberrr:
    when you do any operation at explorer level you do not see the change without having to refresh (F5) first

    This happening here too, no Nexis; it all started after applying the "fixes" suggested by the Avid System Diagnostic Tool, that disables many Windows services. Too many?

    Symphony 20.04, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Fri, Sep 20 2019 10:37 AM In reply to

    • jberrr
    • Not Ranked
    • Joined on Tue, Sep 12 2017
    • Posts 18
    • Points 250

    Re: Windows 10 Auto-Refresh Issue

    Hi,

    Update: after much testing from clean installs of windows 10, have worked out that if the Avid Service Framework is installed it causes these issues. The ASF readme for 1.8.1 (latest) implied that Windows 10 is not supported as only Win7 and 8 are listed. As the ASF is optional and we can live without it, and after uninstalling the auto-refresh issue dissapears.

    Regards,

    Jonathan

  • Fri, Sep 20 2019 10:41 AM In reply to

    Re: Windows 10 Auto-Refresh Issue

    Great news Jonathan,

    Thank you very very much for sharing that. Finally an answer to the mistery.

    Jeroen

    Most of the MC/NC, Interplay, Nexis, ISIS, Unity stuff. [view my complete system specs]

    Avid reseller ACSR at Telmaco

    http://www.telmaco.gr/en/

  • Tue, Sep 24 2019 3:25 PM In reply to

    • luca.mg
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Roma - Italy
    • Posts 5,669
    • Points 66,515

    Re: Windows 10 Auto-Refresh Issue

    jberrr:
    if the Avid Service Framework is installed it causes these issues

    Hi and thank You for sharing. On my system the ASF is not installed at all, never been, but still I have the issue. Time for a reformat?

    Symphony 20.04, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

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