Latest post Wed, Nov 20 2019 11:09 AM by Hansa. 11 replies.
Page 1 of 1 (12 items)
Sort Posts: Previous Next
  • Mon, Jun 3 2019 3:09 PM

    • Hansa
    • Top 500 Contributor
    • Joined on Tue, Sep 5 2006
    • Edinburgh, Scotland
    • Posts 438
    • Points 5,465

    MC 2018.12.5 still crashing on exit

    I know there's another thread dating back to MC 2018.5 dealing with this but I've had crashing on exit from MC with AJA hardware attached since 2018.12 first arrived and it's still there on 2018.12.5.

    I know this may be something that AJA has to fix, possibly in conjuction with Avid but we really need a working version of 2018.12 before the new interface version arrives. The suggestion is that the new version won't support my late 2013 iMacs and call me picky but I really like our students using the same version across our facility. So please someone tell me there is a glint of light at the end of this tunnel.

    Avid DNxIO, 2.7 GHz 12 core late 2013 Mac Pro, 64 GB Ram, MC 2018.12.5 with Symphony option, OS 10.12.6, LaCie 24 TB RAID. 3.5 GHz 6 core Mac Pros x 5... [view my complete system specs]
  • Mon, Jun 3 2019 4:26 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 11,316
    • Points 232,495
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: MC 2018.12.5 still crashing on exit

    Hansa

    I expect that 2019.6 will have the fix on our end.  Let me ask jeremy about AJA's side and if that is done yet or what and if so, will it work with 2018.12.x

    Stand by

    marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Tue, Jun 4 2019 8:40 AM In reply to

    • Hansa
    • Top 500 Contributor
    • Joined on Tue, Sep 5 2006
    • Edinburgh, Scotland
    • Posts 438
    • Points 5,465

    Re: MC 2018.12.5 still crashing on exit

    Thanks Marianna,

    It's good to know someone is looking into this. Tempting though it is, MC 2019.6's great leap forward may be too early for us if it doesn't work with our older iMacs.

    Avid DNxIO, 2.7 GHz 12 core late 2013 Mac Pro, 64 GB Ram, MC 2018.12.5 with Symphony option, OS 10.12.6, LaCie 24 TB RAID. 3.5 GHz 6 core Mac Pros x 5... [view my complete system specs]
  • Tue, Jun 4 2019 1:12 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 11,316
    • Points 232,495
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: MC 2018.12.5 still crashing on exit

    Hansa

    Hear you... Jeremy who woud be the one to enage the discussion of a fix in 2018.x is not in this week... vacation so I will ping him monday or tuesday of next week and check in.  remind me...

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Thu, Jun 6 2019 11:18 AM In reply to

    • Hansa
    • Top 500 Contributor
    • Joined on Tue, Sep 5 2006
    • Edinburgh, Scotland
    • Posts 438
    • Points 5,465

    Re: MC 2018.12.5 still crashing on exit

    Marianna,

    Your powers are impressive. One day after you make contact we have a new software download available from AJA, 15.2.

    I was a little concerned when the readme suggested that it was solely intended for OS 10.14 and previous versions would support OS 10.12 and 10.13. My approach to OS upgrades tends to be if it aint broken don't fix it and I wasn't looking forward to mass OS upgrades. But I tried it with Sierra and as the installer suggested that Sierra or newer was fine I continued and it seems to work with MC 2018.12.5.

    No crashes on exit. Unfortunately there is a thin green line across the top of the frame on my video monitor which is annoying. So the choice is 'benign' crashing on exit or a thin green line. With my students I think I'll go for the latter and hope the next update fixes it.

    Thanks again for your input.

    Avid DNxIO, 2.7 GHz 12 core late 2013 Mac Pro, 64 GB Ram, MC 2018.12.5 with Symphony option, OS 10.12.6, LaCie 24 TB RAID. 3.5 GHz 6 core Mac Pros x 5... [view my complete system specs]
  • Thu, Jun 6 2019 1:55 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 11,316
    • Points 232,495
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: MC 2018.12.5 still crashing on exit

    Hey everyone....

    If anyone has the " MC 2018.12.x still crashing on exit " or " MC 2018.12.x wont quit" issues, I need you to save the crash log and contact me directly.  We know that when an AJA device is attached, this is reolved using the new AJA driver 15.2.  But if there are configurations with BMD or other devices ( Not EOL ones like Matrox ), please reach out.

    Marianna

     

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Mon, Oct 14 2019 7:33 PM In reply to

    • Marty
    • Top 150 Contributor
    • Joined on Sat, Dec 3 2005
    • Berlin, Germany
    • Posts 944
    • Points 11,060

    Re: MC 2018.12.5 still crashing on exit

    Hansa:
    Unfortunately there is a thin green line across the top of the frame on my video monitor which is annoying.

    Hello, what about that thin green line, I'm also seeing that in MC 2018.12.7 & Aja 15.2.3.

    Any idea how to avoid that?

    all different setups in various editing suites. my own: MC 2018.2, OSX 10.12.6, iMac (Retina 5K, 27-inch, 2017), 4,2 GHz Intel Core i7, 40GB RAM, Radeon... [view my complete system specs]

    www.film-editing.de

  • Fri, Nov 1 2019 1:24 PM In reply to

    Re: MC 2018.12.5 still crashing on exit

    Hi all,

    is there a solution to the Green Line problem?

    Mac OS 10.14.5 AJA Driver 15.2.3 with AJA T-TAP

    Same problem with progressive projects with MC 2019.9

    Mac Pro (2019)3,5 GHz 8-Core Intel Xeon W, 48 GB 2666 MHz DDR4, AMD Radeon Pro 580X 8 GB, OS10.15.5 UltraStudio 4Kmini [view my complete system specs]
  • Fri, Nov 1 2019 1:30 PM In reply to

    • Marty
    • Top 150 Contributor
    • Joined on Sat, Dec 3 2005
    • Berlin, Germany
    • Posts 944
    • Points 11,060

    Re: MC 2018.12.5 still crashing on exit

    Aja driver 15.1 is the last working driver without the green line. 

    Aja support wrote:

     

    Yes you are correct, we have found the same here and the next release v15.5 will have the green line fixed.

    We have a support case id D-5643 open on the green line issue, I’ve added your email so you will get updates.

    I am sorry for the inconvenience, we recommend going back to v15.1 until next release. 

    all different setups in various editing suites. my own: MC 2018.2, OSX 10.12.6, iMac (Retina 5K, 27-inch, 2017), 4,2 GHz Intel Core i7, 40GB RAM, Radeon... [view my complete system specs]

    www.film-editing.de

  • Fri, Nov 1 2019 4:28 PM In reply to

    Re: MC 2018.12.5 still crashing on exit

    Marty:

    Aja driver 15.1 is the last working driver without the green line. 

    Aja support wrote:

     

    Yes you are correct, we have found the same here and the next release v15.5 will have the green line fixed.

    We have a support case id D-5643 open on the green line issue, I’ve added your email so you will get updates.

    I am sorry for the inconvenience, we recommend going back to v15.1 until next release. 

    Hi Marty

    that is the solution.

    Thanks for the detailed answer.

    AjA 15.1 driver works for me with the Avid 2019.9

    Regard and Greetings from Hamburg

    Matthias

    Mac Pro (2019)3,5 GHz 8-Core Intel Xeon W, 48 GB 2666 MHz DDR4, AMD Radeon Pro 580X 8 GB, OS10.15.5 UltraStudio 4Kmini [view my complete system specs]
  • Fri, Nov 1 2019 4:43 PM In reply to

    • Marty
    • Top 150 Contributor
    • Joined on Sat, Dec 3 2005
    • Berlin, Germany
    • Posts 944
    • Points 11,060

    Re: MC 2018.12.5 still crashing on exit

    Glad, it helped.

    The performance with the newest driver is better, finally no tearing effect or jumping picture when you hit play - but a green line... 

    I'm gonna stay with BlackMagic MiniMonitor and hope the best for Aja v15.5 driver.

    all different setups in various editing suites. my own: MC 2018.2, OSX 10.12.6, iMac (Retina 5K, 27-inch, 2017), 4,2 GHz Intel Core i7, 40GB RAM, Radeon... [view my complete system specs]

    www.film-editing.de

  • Wed, Nov 20 2019 11:09 AM In reply to

    • Hansa
    • Top 500 Contributor
    • Joined on Tue, Sep 5 2006
    • Edinburgh, Scotland
    • Posts 438
    • Points 5,465

    Re: MC 2018.12.5 still crashing on exit

    Hi,

    Aja's new 15.5 software removes green line issue and no crashing on exit, so far.

    Avid DNxIO, 2.7 GHz 12 core late 2013 Mac Pro, 64 GB Ram, MC 2018.12.5 with Symphony option, OS 10.12.6, LaCie 24 TB RAID. 3.5 GHz 6 core Mac Pros x 5... [view my complete system specs]
Page 1 of 1 (12 items)

© Copyright 2011 Avid Technology, Inc.  Terms of Use |  Privacy Policy |  Site Map |  Find a Reseller