Latest post Thu, Jan 9 2020 2:00 PM by Marianna. 24 replies.
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  • Mon, Jun 3 2019 2:32 AM

    • Harry Invision
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    • Brisbane, Australia
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    Background Service Failing

    Hi All,

    Just trying Ingesting and Transcoding using BG Service works direct but in the queue it is failing with this error.

    Exception:BG_UniSink instance is not compatible with BG_CompositeSink instance.

    Any ideas....Harry

    Media Comoposer Ultimate 2020.6 + Symphony DX Nitris HP Z840 E5-2659 Quadro P4000 32Gb of Ram Win 10 64bit 64TB Editshare 16TB Internal Raid HP Z400... [view my complete system specs]
  • Tue, Jun 4 2019 12:59 AM In reply to

    • Harry Invision
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    Re: Background Service Failing

    Transcoding is the problem by the looks...transcoding via Media Encoder now and then queuing.

     

     

    Media Comoposer Ultimate 2020.6 + Symphony DX Nitris HP Z840 E5-2659 Quadro P4000 32Gb of Ram Win 10 64bit 64TB Editshare 16TB Internal Raid HP Z400... [view my complete system specs]
  • Tue, Jul 2 2019 7:56 PM In reply to

    Re: Background Service Failing

    Anybody run into this?  I'm having the same issue as Harry on my 2018.12.2 install.  No background transcode for UHD clips captured from DJI Osmo Pocket 4k.  All clips error out:

    Exception: BG_UniSink instance is not compatible with BG_CompositeSink instance

    Avid Media Composer 2018.12 Intel i9 9900K desktop Windows 10 Pro 64GB RAM BlackMagic Design Decklink Mini Monitor Nvidia RTX2080 display card [view my complete system specs]

    Jason Spencer, Director/DP/Editor digitallunchbox.com

  • Tue, Jul 2 2019 9:39 PM In reply to

    • Harry Invision
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    • Brisbane, Australia
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    Re: Background Service Failing

    I gather it works while not using BG Transcoding, like for me? I think maybe its the codec, BG works for most, just not some.

    If you have a huge amount use Media Encoder....I had 65 days worth...therapy awaits...

     

    Media Comoposer Ultimate 2020.6 + Symphony DX Nitris HP Z840 E5-2659 Quadro P4000 32Gb of Ram Win 10 64bit 64TB Editshare 16TB Internal Raid HP Z400... [view my complete system specs]
  • Wed, Sep 11 2019 4:46 PM In reply to

    Re: Background Service Failing

    Having this problem AGAIN.  H.264 files.  Garden variety stuff.  Should be a piece of cake.  Anyone else seen this error in the background queue?  Foreground transcoding works without a hitch.

    BG_UniSink instance is not compatible with BG_CompositeSink instance

    Avid Media Composer 2018.12 Intel i9 9900K desktop Windows 10 Pro 64GB RAM BlackMagic Design Decklink Mini Monitor Nvidia RTX2080 display card [view my complete system specs]

    Jason Spencer, Director/DP/Editor digitallunchbox.com

  • Wed, Sep 11 2019 8:46 PM In reply to

    • Harry Invision
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    • Brisbane, Australia
    • Posts 102
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    Re: Background Service Failing

    Hi Jason,

    Hopefully a fix soon, it just hates H264. Has worked with previous version as I do a yearly Series, I know it used to work.

    Best I can offer is Media Encoder in Background I was going to DNxHD120 or 85.

    It was actually quicker on huge volumes of work quick ingest and faster transcode. ie 65 days worth.

    I havent tested on latest release on 12.6 at moment...Good Luck...Harry

    Media Comoposer Ultimate 2020.6 + Symphony DX Nitris HP Z840 E5-2659 Quadro P4000 32Gb of Ram Win 10 64bit 64TB Editshare 16TB Internal Raid HP Z400... [view my complete system specs]
  • Wed, Sep 25 2019 3:52 PM In reply to

    • BenoitM
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    Re: Background Service Failing

    wjasonspencer:

    Having this problem AGAIN.  H.264 files.  Garden variety stuff.  Should be a piece of cake.  Anyone else seen this error in the background queue?  Foreground transcoding works without a hitch.

    BG_UniSink instance is not compatible with BG_CompositeSink instance

    Yes absolutely same problem hereSuper Angry.

    This happens with MP4 (H.264) files (others not tested) linked with the infamous* Avid Generic plug-in. BG Transcode works just fine when forcing link using QT plug-in !

    After having reinstalled 18.12.7 from scratch and still seeing the problem, I was up to opening a case, but perhaps this is already logged as a bug by someone else then ???

    (*despite being EOL and being slower, the QT plug-in is always a better choice for me: beside problematic BG transcodes, the Avid Generic plug-in causes more banding and uneveness in levels mapping than the QT plugin -> a case still being under investigation)

    MC 2018.12.10 (+Symphony)/BCC2019 12.5.2/RED 5.6; BlackMagic Ultrastudio Mini Monitor+Recorder (11.4.1); DELL Precision 5530 - Intel Core i7-8850H 2.6... [view my complete system specs]
  • Fri, Sep 27 2019 2:42 PM In reply to

    • DStone
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    • Moderator: Avid Media Composer for Liquid
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    Re: Background Service Failing

    I use ffmpeg https://www.ffmpeg.org/ rather than Media Encoder. It's free, and it's reasonably fast. But you really need to learn how to use the command line interface. A good freeware GUI for it is Avanti http://www.avanti.arrozcru.org/. Avanti also has a batch mode for processing lots of files.

    DIY quad core I7-4790K, 32Gb, NVidia RTX 2060 Super 8, Win 10 Pro, MC (generally the latest or the one just before) [view my complete system specs]

    Dave S.

  • Fri, Sep 27 2019 4:12 PM In reply to

    • BenoitM
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    Re: Background Service Failing

    I use ffmpeg with AnotherGUI very occasionally (can ffmpeg do DNxHR?)...but background transcode is so convenient!

    Does anyone know if this is logged already (or if I should do it) ?

    MC 2018.12.10 (+Symphony)/BCC2019 12.5.2/RED 5.6; BlackMagic Ultrastudio Mini Monitor+Recorder (11.4.1); DELL Precision 5530 - Intel Core i7-8850H 2.6... [view my complete system specs]
  • Fri, Sep 27 2019 4:44 PM In reply to

    Re: Background Service Failing

    Yeah guys... FFMpeg... another workaround to a feature that should "just work."  That's nice, but I'm PAYING for Avid's software, not workarounds.  Background transcode, Avid generic plugin, strange playback performance issues with Blackmagic hardware - several key things BREAKING in MC as of recent that have followed me across PC systems, so it's not limited to one machine.  I don't run Mac - thank goodness - or I guess I'd add rebooting problems to the list too!   At some point the straw is going to break... well.  You know.

    I ended up transcoding every h.264 file to DNX in Adobe Media Encoder, because I just had to get back to work and stop fiddling with something that was just going to be broken no matter what.  Because evidently every Avid editor needs an Adobe subcription. Hmm

    Avid Media Composer 2018.12 Intel i9 9900K desktop Windows 10 Pro 64GB RAM BlackMagic Design Decklink Mini Monitor Nvidia RTX2080 display card [view my complete system specs]

    Jason Spencer, Director/DP/Editor digitallunchbox.com

  • Sun, Sep 29 2019 11:50 AM In reply to

    Re: Background Service Failing

    Since upgrading to 2019.7, Background Render has been broken for us. It says it's running, but the progress meter doesn't move. The progress meter internal to Avid has NO progress, while the external browser version has a start bar but never completes. Our projects are UHD 29.97.

    Windows 10 Enterprise - Dell Precision 7820 - 32GB RAM - DNxIQ - Nvidia Quadro P4000 [view my complete system specs]
  • Mon, Sep 30 2019 1:56 PM In reply to

    • Marianna
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    Re: Background Service Failing

    BenoitM:

    I use ffmpeg with AnotherGUI very occasionally (can ffmpeg do DNxHR?)...but background transcode is so convenient!

    Does anyone know if this is logged already (or if I should do it) ?

    Folks....  It is logged as MCDEV-11528 

    BeniotM - creating cases for everyone so it gets more eyes on it.

    Marianna

    Director of CSM | Customer Advocate [view my complete system specs]
  • Tue, Oct 1 2019 9:30 AM In reply to

    • BenoitM
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    • Joined on Fri, Nov 4 2005
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    Re: Background Service Failing

    Marianna:
    BeniotM - creating cases for everyone so it gets more eyes on it.

    Yesthanks Marianna!

    MC 2018.12.10 (+Symphony)/BCC2019 12.5.2/RED 5.6; BlackMagic Ultrastudio Mini Monitor+Recorder (11.4.1); DELL Precision 5530 - Intel Core i7-8850H 2.6... [view my complete system specs]
  • Tue, Oct 1 2019 5:41 PM In reply to

    • BarkinMadd
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    Re: Background Service Failing

    Would you be able to post an MP4 file that you cannot background transcode? I am running MC 2019.9 and I don't seem to have any problems background transcoding various media (whether it be the generic plugin or others such as the MXF plugin or the Nabblet XAVC plugin - they all work).

    MC 2020.8 | QT 7.7.9 | Continuum 2020.5 | Sapphire 2020.5 | Mocha Pro 2020.5 | Titler Pro 7.3 | Windows 10 Pro x64 (2004) | System: Asus x299, i9-7940X... [view my complete system specs]

    Steve

    ______________________

    www.nelliedogstudios.com

  • Tue, Oct 1 2019 7:07 PM In reply to

    Re: Background Service Failing

    Noticed you're on 2019... brave man! Big Smile It sounds like everyone involved is having issues with 2018 versions.  I'm on 2018.12.6. I will try to send my media as soon as I can.  I know I've sent them media/bins already related to the Avid Generic plugin's timecode irregularities, but not necessarily the background transcode issue.

    Avid Media Composer 2018.12 Intel i9 9900K desktop Windows 10 Pro 64GB RAM BlackMagic Design Decklink Mini Monitor Nvidia RTX2080 display card [view my complete system specs]

    Jason Spencer, Director/DP/Editor digitallunchbox.com

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