Latest post Tue, Mar 5 2019 5:23 PM by RalphC. 2 replies.
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  • Sun, Mar 3 2019 12:47 PM

    • TPK
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    • Joined on Sun, Sep 10 2017
    • Posts 1
    • Points 25

    Unable to start MCF - asks for login, login not working

    Please help!

     

    I have been using MCF (Win 10, 64 bit) for about a year without any issues.  I have been able to load MCF even when offline but now if I try to load MCF it asks me to login:

     

    "Login required for Media Composer First

    Please quit and login to Avid Application Manager and relaunch"

     

    However, when I try to login to the Application Manager it shows this error:

    "We were unable to Sign you in.  Looks like Avid servers have outage.  Please try again."

     

    I have 'tried again' over a few days to no avail.  Is this a server error?  My Application Manager is up to date and I have not made any changes to the OS since I used MCF last.  My email/password for login is definitely correct.

    Should I be able to start MCF even when offline (to avoid logging in)?  Any ideas as to why or what a 'serve routage' is?

    Any help would be appreciated as I need to access some existing projects and would rather not re-install everything from scratch if poss.

    Many thanks,

    Tim

     

    Win 10, Intel Core, 2.2 GHz, 8 GB RAM, 64-bit

     

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  • Mon, Mar 4 2019 3:02 PM In reply to

    • Marianna
    • Top 25 Contributor
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    Re: Unable to start MCF - asks for login, login not working

    Stop in task manager the appman and appman helper 

    then........

    Delete folders in bold:

    C:\ProgramData\Avid\AppManager\Cache

    C:\ProgramData\Avid\AppManager\Db

    C:\ProgramData\Avid\Licenses

    C:\ProgramData\Avid\Common

    Launch (in this order)

    C:\Program Files (x86)\Avid\Application Manager\ AvidAppManHelper.exe

    C:\Program Files (x86)\Avid\Application Manager\ AvidApplicationManager.exe

    then report back

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

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  • Tue, Mar 5 2019 5:23 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,806
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    Re: Unable to start MCF - asks for login, login not working

    TPK:

    "Login required for Media Composer First

    Please quit and login to Avid Application Manager and relaunch"

     

    If you are using AppMan you probably installed a older version of MC, please update to MC 2018.12.1

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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