Latest post Thu, Mar 21 2019 9:18 PM by RalphC. 9 replies.
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  • Tue, Jan 29 2019 7:59 PM

    • damien78
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    SCRIPTSYNC/2018.12.1 - Phonetic index unavailable error

    I just upgraded to 18.12.1 on macOS 10.13.6

    When I try to use ScriptSync by selecting a take and a script I get the following error: Exception: Phonetic index is unavailable or not installed.

    Also when I try to use PhraseFind, a red button appears, and I cannot select any languages in the drop list.

    Both options were previously working without issues. I have already tried to deactivate/reactivate scriptsync/phrasefind/avid media composer, re-install completely avid media composer, run the complete installation of Avid Language pack, delete search data folder in projects, and try to create a new user for the settings, without any success.

    I have downgraded to 2018.11 and it is now working fine again.

    For information, I have opened a support case 03640805.

    Media Composer 2019.6, w/Symphony/SS/PF options, MAC PRO 2013 3.5 GHz 6-Core Intel Xeon E5, ATI FirePro D500 3072 Mo, 64 GB RAM, MacOS 10.14.5, AJA LHi [view my complete system specs]
  • Wed, Jan 30 2019 1:54 PM In reply to

    • RalphC
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    Re: SCRIPTSYNC/2018.12.1 - Phonetic index unavailable error

    Hi damien78,

      We have similar report tech support is on it now.

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Wed, Jan 30 2019 3:25 PM In reply to

    • damien78
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    • Geneva
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    Re: SCRIPTSYNC/2018.12.1 - Phonetic index unavailable error

    Good to know, thank you RalphC. 

    Media Composer 2019.6, w/Symphony/SS/PF options, MAC PRO 2013 3.5 GHz 6-Core Intel Xeon E5, ATI FirePro D500 3072 Mo, 64 GB RAM, MacOS 10.14.5, AJA LHi [view my complete system specs]
  • Thu, Jan 31 2019 1:42 PM In reply to

    • RalphC
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    Re: SCRIPTSYNC/2018.12.1 - Phonetic index unavailable error

    This is logged bug MCCET-2826.

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Sat, Feb 16 2019 7:58 PM In reply to

    • nbedu
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    Re: SCRIPTSYNC/2018.12.1 - Phonetic index unavailable error

    I am having the same issue. I do not want to downgrade avid. What is the solution?

    Filed under:
  • Tue, Feb 26 2019 11:43 PM In reply to

    Re: SCRIPTSYNC/2018.12.1 - Phonetic index unavailable error

    I am going to try downgrading since I need this to work right now and I can't wait for an update. I hope Avid fixes it soon.

    Mac Pro Late 2013 OS 10.11.6 (El Capitan) Processor 3.5 GHz 6-Core Intel Xeon E5 Memory 16 GB 1866 Mhz DDR3 ECC Graphics AMD FirePro D500 3072 MB [view my complete system specs]
  • Tue, Mar 5 2019 11:10 PM In reply to

    • NErez
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    Re: SCRIPTSYNC/2018.12.1 - Phonetic index unavailable error

    We're downgrading too.

  • Tue, Mar 5 2019 11:34 PM In reply to

    Re: SCRIPTSYNC/2018.12.1 - Phonetic index unavailable error

    My downgrade to 2018.5.0 worked fine and I haven't had any subsiquent issues with script sync or phrase find.

    Mac Pro Late 2013 OS 10.11.6 (El Capitan) Processor 3.5 GHz 6-Core Intel Xeon E5 Memory 16 GB 1866 Mhz DDR3 ECC Graphics AMD FirePro D500 3072 MB [view my complete system specs]
  • Thu, Mar 21 2019 8:02 PM In reply to

    • nbedu
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    Re: SCRIPTSYNC/2018.12.1 - Phonetic index unavailable error

    Wondering, is this bug fixed with the latest release 12.2?

  • Thu, Mar 21 2019 9:18 PM In reply to

    • RalphC
    • Top 50 Contributor
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    Re: SCRIPTSYNC/2018.12.1 - Phonetic index unavailable error

    Yes, this is fixed in 2018.12.2

     

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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