Latest post Wed, Dec 12 2018 11:35 PM by BobRusso. 3 replies.
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  • Tue, Dec 11 2018 12:04 AM

    • jdw
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    Client not seeing new media

    Hello, we're experiencing a strange issue where editor1 is not seeing new imported media brought in by other clients.  All other clients see the media, but editor1 needs to restart the Media Composer app in order for the new media to come online.  "File/Media>/Refreash Media Directories" doesn't help.  Has anyone experienced this? 

     

    Mac OS 10.13.6, MC 2018.9, ISIS 7000

    MC 2018.9 OS 10.13.6 ISIS 7000 (2018.6.1) [view my complete system specs]
  • Tue, Dec 11 2018 9:49 PM In reply to

    • BobRusso
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    • Avid Employee
      Moderator: Avid ISIS
      Moderator: Avid NEXIS PRO
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    Re: Client not seeing new media

    What version of the client is being used? What version of the ISIS System director?
    If you look in the workspace, do all the folders have the correct naming? I.E. Avid MediaFiles > MXF > computer_nameA.1,  computer_nameB.1...

    https://www.youtube.com/avidevangelistbob [view my complete system specs]

    -- Bob Russo Post-Production Workflow Manager - NFL Films

    Bob Russo on Expert Connections

  • Wed, Dec 12 2018 10:57 PM In reply to

    • jdw
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    Re: Client not seeing new media

    Thanks Bob, we are ISIS 4.7.10 and Client 2018.6.1.  Our client folders are named correctly.

    MC 2018.9 OS 10.13.6 ISIS 7000 (2018.6.1) [view my complete system specs]
  • Wed, Dec 12 2018 11:35 PM In reply to

    • BobRusso
    • Top 50 Contributor
    • Joined on Thu, Oct 13 2005
    • New Jersey
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    • Avid Employee
      Moderator: Avid ISIS
      Moderator: Avid NEXIS PRO
      Moderator: Avid Storage Products

    Re: Client not seeing new media

    I don't believe this is the issue but would encourage you to upgrade to 4.7.11 and the 2018.11 client.

    My guess would be that there's an issue with the time on the system in question. Ensure they are all pointing to the same NTP server.

    https://www.youtube.com/avidevangelistbob [view my complete system specs]

    -- Bob Russo Post-Production Workflow Manager - NFL Films

    Bob Russo on Expert Connections

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