Latest post Fri, Nov 2 2018 4:16 PM by SoundWave. 3 replies.
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  • Fri, Nov 2 2018 7:47 AM

    • SoundWave
    • Not Ranked
    • Joined on Tue, May 1 2012
    • Posts 2
    • Points 20

    Stuck in "Getting Subscription Data.." and MCF Entitlement

    Hello everyone and Avid team, I've downloaded the Media Composer First, correctly installed but I've a problem. When I'm launching the MCF, error screen says "You do not have a Media Composer | First entitlement. Please register at my.avid.com/mcfirst for a free Media Composer | First entitlemen". And I'm trying to sign in into Application Manager, in "Account" tab, I'm seeing the "Getting subscription data..." message but nothing happens, and I can't open the MCF.

     

    What can I do?

  • Fri, Nov 2 2018 1:38 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,685
    • Points 18,545
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      Avid Customer Service
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      SystemAdministrator

    Re: Stuck in "Getting Subscription Data.." and MCF Entitlement

    Hi SoundWave,

       Try to clear the cache files first by going into the AppMan preferences tab, followed by reset AppMan helper. Report back,

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Fri, Nov 2 2018 1:56 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,685
    • Points 18,545
    • Avid Customer Advocate
      Avid Customer Service
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      SystemAdministrator

    Re: Stuck in "Getting Subscription Data.." and MCF Entitlement

    You got a PM!

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Fri, Nov 2 2018 4:16 PM In reply to

    • SoundWave
    • Not Ranked
    • Joined on Tue, May 1 2012
    • Posts 2
    • Points 20

    Re: Stuck in "Getting Subscription Data.." and MCF Entitlement

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