Latest post Thu, Sep 20 2018 5:50 PM by fdooman. 14 replies.
Page 1 of 1 (15 items)
Sort Posts: Previous Next
  • Thu, Sep 13 2018 8:04 PM

    • fdooman
    • Top 200 Contributor
    • Joined on Thu, Oct 13 2005
    • LOS ANGELES
    • Posts 515
    • Points 6,275

    Here we go again non functional application manager

    Avid for God sake isn't embarrassing to have a applications manager in witch never worked right from day one?

    what is good to have a non functional garbage sitting in ourr system and chewing system resources?

    Come on AVID I can't even see my account status and support expiration date, If I have to go to webste to see status and download updates, then, why to I have to have appication manager? This non working application manager has been pain in the neck from day one especially during support renewal.

    This is the second attempt after two weeks with same results Wheel is spinning showing getting subscription data for the past 6 hours,

    Avid where are you trying to get the data from? I'm sitting here in Los Angeles with 100 plus degree temperature not in the middle of war zone of Iraq or Syria. What should I do?

    Symphony 6.0 on PC MC 6 on MAC Pro 3.2 GHZ 2008 model, 8 Gig of ram, Nvidia 8800 GT video card. 500 Gig system drive, 320 gig extra drive, Cineraid 2TB... [view my complete system specs]
  • Thu, Sep 13 2018 8:43 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,637
    • Points 17,975
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: Here we go again non functional application manager

    Hi fdooman,

      Sorry about this, I get support to investigate on this 03550967.

     

     

     

    Regards,

    RalphC

    Post
    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Thu, Sep 13 2018 9:10 PM In reply to

    • fdooman
    • Top 200 Contributor
    • Joined on Thu, Oct 13 2005
    • LOS ANGELES
    • Posts 515
    • Points 6,275

    Re: Here we go again non functional application manager

    Thanks RalphC, I have this problem on both my systems PC and Mac

    Symphony 6.0 on PC MC 6 on MAC Pro 3.2 GHZ 2008 model, 8 Gig of ram, Nvidia 8800 GT video card. 500 Gig system drive, 320 gig extra drive, Cineraid 2TB... [view my complete system specs]
  • Thu, Sep 13 2018 11:33 PM In reply to

    • fdooman
    • Top 200 Contributor
    • Joined on Thu, Oct 13 2005
    • LOS ANGELES
    • Posts 515
    • Points 6,275

    Re: Here we go again non functional application manager

    Support called in and access the system remotely, good till now. then he was unable to fix the problem with application manager, he advised me to use website for update and accessing account. LOL. Now I would like to know what is the role of application manager if I have to visit website. 

    I tell you Avid, I will not buy support to renew my plan until this useless application manager starts functioning again.

    Symphony 6.0 on PC MC 6 on MAC Pro 3.2 GHZ 2008 model, 8 Gig of ram, Nvidia 8800 GT video card. 500 Gig system drive, 320 gig extra drive, Cineraid 2TB... [view my complete system specs]
  • Sat, Sep 15 2018 5:01 PM In reply to

    • fdooman
    • Top 200 Contributor
    • Joined on Thu, Oct 13 2005
    • LOS ANGELES
    • Posts 515
    • Points 6,275

    Re: Here we go again non functional application manager

    Case closed, problem not fixed. Avid ignoring. Now the problem growing. Dead Application Manager, Is this a quality of your standared support?

    Symphony 6.0 on PC MC 6 on MAC Pro 3.2 GHZ 2008 model, 8 Gig of ram, Nvidia 8800 GT video card. 500 Gig system drive, 320 gig extra drive, Cineraid 2TB... [view my complete system specs]
  • Sat, Sep 15 2018 9:35 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 9,687
    • Points 211,435
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: Here we go again non functional application manager

    Frederick

    I reopened it and will check with keith Gerrard who is the appman guy at Avid to help fix this.

    He is off til Monday but I will get to him then

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Sun, Sep 16 2018 1:26 AM In reply to

    • fdooman
    • Top 200 Contributor
    • Joined on Thu, Oct 13 2005
    • LOS ANGELES
    • Posts 515
    • Points 6,275

    Re: Here we go again non functional application manager

    Thanks a bunch Marianna.

    Symphony 6.0 on PC MC 6 on MAC Pro 3.2 GHZ 2008 model, 8 Gig of ram, Nvidia 8800 GT video card. 500 Gig system drive, 320 gig extra drive, Cineraid 2TB... [view my complete system specs]
  • Tue, Sep 18 2018 3:12 PM In reply to

    • fdooman
    • Top 200 Contributor
    • Joined on Thu, Oct 13 2005
    • LOS ANGELES
    • Posts 515
    • Points 6,275

    Re: Here we go again non functional application manager

    Hi Marianna,

    Did as instructed, Still no good.

    Symphony 6.0 on PC MC 6 on MAC Pro 3.2 GHZ 2008 model, 8 Gig of ram, Nvidia 8800 GT video card. 500 Gig system drive, 320 gig extra drive, Cineraid 2TB... [view my complete system specs]
  • Tue, Sep 18 2018 6:22 PM In reply to

    • fdooman
    • Top 200 Contributor
    • Joined on Thu, Oct 13 2005
    • LOS ANGELES
    • Posts 515
    • Points 6,275

    Re: Here we go again non functional application manager

    Symphony 6.0 on PC MC 6 on MAC Pro 3.2 GHZ 2008 model, 8 Gig of ram, Nvidia 8800 GT video card. 500 Gig system drive, 320 gig extra drive, Cineraid 2TB... [view my complete system specs]
  • Tue, Sep 18 2018 6:32 PM In reply to

    • fdooman
    • Top 200 Contributor
    • Joined on Thu, Oct 13 2005
    • LOS ANGELES
    • Posts 515
    • Points 6,275

    Re: Here we go again non functional application manager

    Symphony 6.0 on PC MC 6 on MAC Pro 3.2 GHZ 2008 model, 8 Gig of ram, Nvidia 8800 GT video card. 500 Gig system drive, 320 gig extra drive, Cineraid 2TB... [view my complete system specs]
  • Tue, Sep 18 2018 6:34 PM In reply to

    • fdooman
    • Top 200 Contributor
    • Joined on Thu, Oct 13 2005
    • LOS ANGELES
    • Posts 515
    • Points 6,275

    Re: Here we go again non functional application manager

    This is how support plan works at Avid. Check the pictures above.

    Symphony 6.0 on PC MC 6 on MAC Pro 3.2 GHZ 2008 model, 8 Gig of ram, Nvidia 8800 GT video card. 500 Gig system drive, 320 gig extra drive, Cineraid 2TB... [view my complete system specs]
  • Tue, Sep 18 2018 11:09 PM In reply to

    • fdooman
    • Top 200 Contributor
    • Joined on Thu, Oct 13 2005
    • LOS ANGELES
    • Posts 515
    • Points 6,275

    Re: Here we go again non functional application manager

    Where is Support?

    Symphony 6.0 on PC MC 6 on MAC Pro 3.2 GHZ 2008 model, 8 Gig of ram, Nvidia 8800 GT video card. 500 Gig system drive, 320 gig extra drive, Cineraid 2TB... [view my complete system specs]
  • Wed, Sep 19 2018 1:56 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 9,687
    • Points 211,435
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: Here we go again non functional application manager

    Frederick

    I responded within the case.  did you get that email?

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Wed, Sep 19 2018 2:23 PM In reply to

    • fdooman
    • Top 200 Contributor
    • Joined on Thu, Oct 13 2005
    • LOS ANGELES
    • Posts 515
    • Points 6,275

    Re: Here we go again non functional application manager

    Thanks Marianna, my fault, I don't know how I missed it. I sent out an reply. I will get into office in two hours and will follow the instruction. My apology again

    Symphony 6.0 on PC MC 6 on MAC Pro 3.2 GHZ 2008 model, 8 Gig of ram, Nvidia 8800 GT video card. 500 Gig system drive, 320 gig extra drive, Cineraid 2TB... [view my complete system specs]
  • Thu, Sep 20 2018 5:50 PM In reply to

    • fdooman
    • Top 200 Contributor
    • Joined on Thu, Oct 13 2005
    • LOS ANGELES
    • Posts 515
    • Points 6,275

    Re: Here we go again non functional application manager

    Problem solved. Thanks Marianna and Keith.

    Symphony 6.0 on PC MC 6 on MAC Pro 3.2 GHZ 2008 model, 8 Gig of ram, Nvidia 8800 GT video card. 500 Gig system drive, 320 gig extra drive, Cineraid 2TB... [view my complete system specs]
Page 1 of 1 (15 items)

© Copyright 2011 Avid Technology, Inc.  Terms of Use |  Privacy Policy |  Site Map |  Find a Reseller