Latest post Sat, Aug 4 2018 5:08 PM by RalphC. 1 replies.
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  • Sat, Aug 4 2018 4:54 PM

    • GillesP
    • Not Ranked
    • Joined on Sat, Aug 4 2018
    • Posts 1
    • Points 15

    I can't open media composer first

    I can't use mediacomposer first !!!!! media manager askme a license and say me I'm offline but I'm online because I am communicating on your website???

  • Sat, Aug 4 2018 5:08 PM In reply to

    • RalphC
    • Top 75 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,569
    • Points 17,175
    • Avid Customer Advocate
      Avid Customer Service
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      SystemAdministrator

    Re: I can't open media composer first

    Hi GillesP,

       The offline could mean the AppMan is not running, log into Application manager then select "APPS" to open/launch Media Composer.

        It's also possible that Firewall might be preventing appman to communicate with our server. Please check the firewall settings be sure AppMan and AppMan helper are both allowed.

     

    Thanks, 

    RalphC

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
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