Latest post Tue, Sep 25 2018 12:58 PM by Marianna. 7 replies.
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  • Wed, Jul 25 2018 5:47 PM

    • mlee3
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    trouble starting trail version of Avid Media Composer

    When I first tried to open the trail version of Avid Media Composer, I got a message about the Energy Saver (can't remember exactly what it was). I tried playing with that and it didn't work. Now I just keep getting this message:

    "Exception: std::exception, what::Failed to change priority"

    The message about the Energy Saver doesn't pop up anymore.

    What should I do?

  • Wed, Jul 25 2018 6:54 PM In reply to

    • RalphC
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    Re: trouble starting trail version of Avid Media Composer

    Hi mlee3,

       You installed the trial version to the new MacBook Pro released this July? If so this machine is not yet tested, but we have a fix on the way on the next MC update.

     

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Sat, Sep 15 2018 11:59 PM In reply to

    • gsloanie
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    Re: trouble starting trail version of Avid Media Composer

    Has this fix been discovered yet? I have the exact same problem. 

  • Sun, Sep 16 2018 3:54 PM In reply to

    • Marianna
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    Re: trouble starting trail version of Avid Media Composer

    gsloanie:

    Has this fix been discovered yet? I have the exact same problem. 

    As long as you are on 10.13.6 and 2018.8 or 2018.9 MC with AppMan 2018.8, you should be fine.  What happens when you uninstall the earlier version - making sure that all Avid files are gone and then download and install 2018.9?

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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    WWLD

  • Fri, Sep 21 2018 7:11 AM In reply to

    • gsloanie
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    Re: trouble starting trail version of Avid Media Composer

    Unfortunately since it's a trial run it won't let me download a newer version, only 2018.5.

  • Fri, Sep 21 2018 2:48 PM In reply to

    • RalphC
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    Re: trouble starting trail version of Avid Media Composer

    You can download the latest 2018.9 and still run it trial version, provided that the 30 days has not run out yet. 

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Tue, Sep 25 2018 1:15 AM In reply to

    • gsloanie
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    Re: trouble starting trail version of Avid Media Composer

    Can you explain the process to me, maybe I'm missing something. I've uninstalled all previous versions and have tried several times to download the updated 2018.9, but it continues to download 2018.5.

    Thanks!

  • Tue, Sep 25 2018 12:58 PM In reply to

    • Marianna
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    Re: trouble starting trail version of Avid Media Composer

    gsloanie

    First - make sure that you really did uninsrtall everything - check for Avid files on your internal drive.   remove 2018.5 sicne that is what installed last.  Also clear out your downloads to ensure you dont click on an older version.

    Then log in to account.avid.com ( MyAvid ) and once you have logged in - go to My Account.  In the lower right corner you see Avid Linked Accounts. One of which is the Download center.  Create an account if not already created and link it.  If alread there then access the download center.

    Scroll down to the Media composer folder and open it.  The versions are numerical so 2018.9 would be at the very top since it is the latest version.  2018.8 for example would be at the very bottom.

    Download MC 2018.9 and report back what happens.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

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