Latest post Fri, Jul 20 2018 1:50 PM by RalphC. 1 replies.
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  • Fri, Jul 20 2018 11:45 AM

    • Sayegh
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    • Joined on Fri, Jul 20 2018
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    Can't activate and download Pro Tools

    First of: Avids website is very confusing and somewhat 'not userfriendly'.

    BUT. I bought an activation code for Pro Tools. On this CARD it says I have to go to avid.com/activationcard. When I do that, I enter my code and then it accepts it and it writes:

     

     

    Please enter the Renewal Code listed here in the “Renew Support” Option of your Perpetual Product located in the Products and Subscriptions page. So when I click on the link, it says I have no products. How come? I just activated it so I can download it? I got the card in my mail at 10.00 am, and it's been almost 4 hours of trying. Now I decided to ask in here... What can I do? It is a card that says 'Pro Tools Activation Card'. And on the back it says 'The Activation for your Pro Tools Annual Subscription Renewails'. And it says I have to go to avid.com/activationcard to get startet. I bought it from a company in Denmark and they said that the card is the program Pro Tools + 1 year, which is what I bought.
    Anyone care to help?
  • Fri, Jul 20 2018 1:50 PM In reply to

    • RalphC
    • Top 75 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,569
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      Avid Customer Service
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      SystemAdministrator

    Re: Can't activate and download Pro Tools

    Hi,

       This is the Pro Video Community Forums, for Pro Tools  please go to the DUC.

     

     

    Thanks,

    RalphC

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
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