Latest post Tue, Jun 12 2018 1:12 PM by Casey. 3 replies.
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  • Mon, Jun 4 2018 3:51 PM

    • Casey
    • Not Ranked
    • Joined on Thu, Jan 14 2016
    • Cincinnati, Ohio
    • Posts 5
    • Points 65

    ISIS client uninstallation issues

    I'm trying to uninstall the ISIS client from a workstation so that I can move it to the new Nexis client. I'm getting an error from windows, I would really like to not have to wipe the system. Currently I'm running 4.7.10 on my engine, (which I know the Nexis client won't see) but I'm finally at a quiet point in my office where I can take things down for a few hours to perform the updates. I just wanted to pre-uninstall the 4.7.10 client so things went a little quicker. Any help would be greatly appriciated. Also, I've done tried the uninstallation via Windows Control Panel as well as a freshly downloaded (from my engine) client installation package. The same error is persistant in both cases. Thanks!

     

    3x Mac Pro 2011 with Quadro 5000 2x Macbook Pro 2015 Custom Built i7 6800K|Quadro K2200|32gb DDR4 HP z400 Workstation Asus ux32vd [view my complete system specs]
  • Mon, Jun 11 2018 8:07 PM In reply to

    • Casey
    • Not Ranked
    • Joined on Thu, Jan 14 2016
    • Cincinnati, Ohio
    • Posts 5
    • Points 65

    Re: ISIS client uninstallation issues

    Ok, well, I was able to fight my way though and strong arm it into working.

    I killed the avidfileservice running in windows, then removed the avid folders from the C://Program Files. Then I had to removed the avid string of keys from the system registry. There is an oddlynamed registry key that had to be located and removed as well. But with a little bit of digging, I was able to convince windows that it did not any longer have the client installed. The nexis client installation was smooth though.

    3x Mac Pro 2011 with Quadro 5000 2x Macbook Pro 2015 Custom Built i7 6800K|Quadro K2200|32gb DDR4 HP z400 Workstation Asus ux32vd [view my complete system specs]
  • Mon, Jun 11 2018 8:18 PM In reply to

    • BobRusso
    • Top 50 Contributor
    • Joined on Thu, Oct 13 2005
    • New Jersey
    • Posts 2,230
    • Points 27,565
    • Avid Employee
      Moderator: Avid ISIS
      Moderator: Avid NEXIS PRO
      Moderator: Avid Storage Products

    Re: ISIS client uninstallation issues

    I know this is a little late now but I've used the Microsoft_Uninstaller_Fixer in the past to solve problems like this.

    https://www.youtube.com/avidevangelistbob [view my complete system specs]

    -- Bob Russo Post-Production Workflow Manager - NFL Films

    Bob Russo on Expert Connections

  • Tue, Jun 12 2018 1:12 PM In reply to

    • Casey
    • Not Ranked
    • Joined on Thu, Jan 14 2016
    • Cincinnati, Ohio
    • Posts 5
    • Points 65

    Re: ISIS client uninstallation issues

    Thanks for the tip! I'm going to have to try this, as I found 2 other workstations that are having the same issue.

    3x Mac Pro 2011 with Quadro 5000 2x Macbook Pro 2015 Custom Built i7 6800K|Quadro K2200|32gb DDR4 HP z400 Workstation Asus ux32vd [view my complete system specs]
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