Latest post Wed, Jun 20 2018 12:27 PM by Roger Shufflebottom. 26 replies.
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  • Mon, May 14 2018 11:51 AM In reply to

    • al
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    • melbourne
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    Re: Media Composer v2018.5 -- NOW AVAILABLE

    Hi

    I updated my OS to 10.13.4 and the MC started crashing at the end of an attempt to import media. So I updated the MC to 2018.5 but the problem still persists, even if I'm importing prores... Also my Appmanager doesn't sync to avid servers...not sure what's happened as all was well before the OS update...I've noticed too that the MC seems to suck alot more RAM now than it did?

    Any thoughts?

     

    Yours

    al.g

     

    Macbook pro 2012 8G RAM, OS 10.13.4, MC 2018.5 [view my complete system specs]
    Filed under: ,
  • Mon, May 14 2018 1:56 PM In reply to

    Re: Media Composer v2018.5 -- NOW AVAILABLE

    Look under your licensed product. There should be a "Media Composer" entry there...


    Symphony v8.8 | OS 10.11.6 • Nitris DX • 12-core MacPro (Mid 2012) • 36 GB RAM • Facilis Terrablock 24EX [view my complete system specs]

    -- Kevin

  • Wed, May 16 2018 11:03 PM In reply to

    • al
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    • melbourne
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    Re: Media Composer v2018.5 -- NOW AVAILABLE

    Update: I uninstalled and reinstalled and it seems to have fixed itself - a permissions issue? For the life of me I can't get the appman to sync though...

    Macbook pro 2012 8G RAM, OS 10.13.4, MC 2018.5 [view my complete system specs]
  • Thu, May 17 2018 2:02 PM In reply to

    • Marianna
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    Re: Media Composer v2018.5 -- NOW AVAILABLE

    Al

    Try clearing the cache on the appman and if necessary quit out of both appman and appman helper.... Then try it again.

    Report back

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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    WWLD

  • Fri, May 18 2018 6:38 PM In reply to

    • Andrew
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    • Costa Mesa, Orange County, California
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    Re: Media Composer v2018.5 -- NOW AVAILABLE

    Hi Marianna, I tried to download the dongle updater tech support sent me, it won't download.

    EDITED: Screenshots removed.

    Avid MC v2018.5, macOS High Sierra 10.13.4, iMac 21.5-inch, late 2015 (purchased new on Jan. 2017), , Processor: 2.8 GHz Intel Core i5, Memory: 16 GB 1867... [view my complete system specs]
  • Fri, May 18 2018 7:23 PM In reply to

    • RalphC
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    Re: Media Composer v2018.5 -- NOW AVAILABLE

    Hi Andrew,

      I removed the screenshots, we don't encourage members to post their email address and License codes. I will assist you offline. 

     

     

    Thanks,

    RalphC

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
  • Fri, May 18 2018 7:53 PM In reply to

    • Andrew
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    • Costa Mesa, Orange County, California
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    Re: Media Composer v2018.5 -- NOW AVAILABLE

    Problem solved!  Tech support called, didn't take long.

    Avid MC v2018.5, macOS High Sierra 10.13.4, iMac 21.5-inch, late 2015 (purchased new on Jan. 2017), , Processor: 2.8 GHz Intel Core i5, Memory: 16 GB 1867... [view my complete system specs]
  • Fri, May 18 2018 7:54 PM In reply to

    • Andrew
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    • Joined on Wed, Apr 6 2011
    • Costa Mesa, Orange County, California
    • Posts 93
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    Re: Media Composer v2018.5 -- NOW AVAILABLE

    Thanks Ralph, that wasn't very smart on my part, I know better!

    Avid MC v2018.5, macOS High Sierra 10.13.4, iMac 21.5-inch, late 2015 (purchased new on Jan. 2017), , Processor: 2.8 GHz Intel Core i5, Memory: 16 GB 1867... [view my complete system specs]
  • Fri, Jun 1 2018 12:30 PM In reply to

    • CARUANAN HUGO
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    • PARIS, FRANCE
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    Re: Media Composer v2018.5 -- NOW AVAILABLE

    Hi Kevin,

    Have you noticed that there is the same problem with this new version than we had with the one before (and don't have with the v2018.3) : when you open MC it looks like you passe from an app to an other (like with Cmd+Tab) but not.

    Ok it is not easy to explain so just an example : MC is open, you decide to go in MAIL then you can see the Mail' window with the 3 little points (red-orange-green) but for a strange reason all the points become grey (like you are on an other App) and go back in color (like you'r back to the App) without doing anything. And there is no end… And you have the same thing for ALL the other App.

    If you leave MC every thing go back normaly.

    I had the same problem on the v2018.4 (I made the update by the AVID APPLICATION MANAGER) and return to the v2018.3

    So today I update my AVID to v2018.5 with the Disk Install downloading from AVID and I have the same problem.

    So I return on the v2018.3

    Here is a video for example with the FINDER

    https://youtu.be/WffjLN3zlXw

     

    Avid MC 2018.3 (permanent Licence) Avid user since 1996 MacBook Pro 15-inch, 2017 (OS Sierra 10.12.6) Processor 3,1 GHz Intel Core i7 Memory 16 Go... [view my complete system specs]
  • Fri, Jun 1 2018 4:06 PM In reply to

    • Marianna
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    Re: Media Composer v2018.5 -- NOW AVAILABLE

    Jump...

    Let me have support look at this.....    are you still on OS 10.12.6????

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Fri, Jun 1 2018 4:37 PM In reply to

    • CARUANAN HUGO
    • Not Ranked
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    • PARIS, FRANCE
    • Posts 7
    • Points 85

    Re: Media Composer v2018.5 -- NOW AVAILABLE

    Yes, I'm on OS 10.12.6

    Thx Marianna ;-)

    Avid MC 2018.3 (permanent Licence) Avid user since 1996 MacBook Pro 15-inch, 2017 (OS Sierra 10.12.6) Processor 3,1 GHz Intel Core i7 Memory 16 Go... [view my complete system specs]
  • Wed, Jun 20 2018 12:27 PM In reply to

    Re: Media Composer v2018.5 -- NOW AVAILABLE

    Looking forward to 2018.6 .... Big Smile

    iMac i5 27", 24GB RAM, OS 10.11.6 with Symphony 8.10., BlackMagic mini monitor. MacBook Pro, 16GB RAM with OS 10.12.5 with MC 8.10 and BMD Ultrastudio... [view my complete system specs]

    With best wishes, Roger Shufflebottom

    ACI, Technical Tutor (Editing), Faculty of Media and Communication, Bournemouth University, Dorset, UK

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