Latest post Wed, Jun 27 2018 5:19 PM by Marianna. 40 replies.
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  • Thu, May 31 2018 8:44 PM In reply to

    • hodgesjl
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    Re: iMac Pro and ISIS 5500 not playing well together

    I installed 18.5 and restarted. I was able to copy files from the ISIS to my desktop up to 95MB but it errors out with any file I tried over 220MB (didn't have files between 95 and 220 to try) The playback also chokes right away if I try to play movies located on the ISIS workspace. Thanks for sticking with us.

  • Thu, May 31 2018 9:46 PM In reply to

    • RicardoG
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    Re: iMac Pro and ISIS 5500 not playing well together

    Same thing for me.  Installed 18.5, restarted my computer.  My copy of files from the ISIS to my desktop only made it to 8MB before it errored out.  Launched Media Composer and the playback stopped after a few seconds.  I can still copy things to the ISIS without any issues.  Thanks for the help.  

  • Thu, Jun 21 2018 11:35 PM In reply to

    • NickFJ
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    Re: iMac Pro and ISIS 5500 not playing well together

    Hi folks, FYI - this is going on in Mac Media Composer forum as well:

     

    http://community.avid.com/forums/t/184765.aspx

     

    Cheers - Nick

    Avid Media Composer 7.0.2 Mac OS X 10.8.5 iMac 3.4 Ghz Intel Core i7 16GB RAM Promise T/bolt 4TB Raid Lacie T/bolt 6TB Raid [view my complete system specs]
  • Thu, Jun 21 2018 11:49 PM In reply to

    • RicardoG
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    Re: iMac Pro and ISIS 5500 not playing well together

    I've found a solution (actually Avid support gave me a solution).  I'm connected now with a USB-C to Gigabit Ethernet adapter and the problem seems to have completely gone away.  Earlier in this thread it was mentioned that we shouldn't connect that way but it's working for me. 

    Would love to know if this works for anyone else.

  • Tue, Jun 26 2018 6:48 PM In reply to

    Re: iMac Pro and ISIS 5500 not playing well together

    NEXIS 18.6 was released and has a couple of fixes in the client manager specific to the Mac and iMac Pro. I encourage you upgrade to this client.

    https://www.youtube.com/avidevangelistbob [view my complete system specs]

    -- Bob Russo Principal Product Designer for Broadcast Storage & Editor Products

    Bob Russo on Expert Connections

  • Tue, Jun 26 2018 7:27 PM In reply to

    • hodgesjl
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    Re: iMac Pro and ISIS 5500 not playing well together

    I  upgraded my iMac Pro to 18.6, but am still getting the -36 error message when trying to copy files from the ISIS server to my desktop. Can copy some sub 50MB files but it is hit or miss if I get the -36 error.

  • Tue, Jun 26 2018 8:26 PM In reply to

    • hodgesjl
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    • Joined on Fri, Feb 1 2013
    • Posts 15
    • Points 165

    Re: iMac Pro and ISIS 5500 not playing well together

    ***UPDATE***

     

    On a whim, I tried using a USB 3.0 to GigE adapter to connect to the ISIS and sure enough, I can now play files from the ISIS, copy files from the ISIS - no errors. Whodathunkit???

  • Tue, Jun 26 2018 8:34 PM In reply to

    Re: iMac Pro and ISIS 5500 not playing well together

    hodgesjl:

    ***UPDATE***

     

    On a whim, I tried using a USB 3.0 to GigE adapter to connect to the ISIS and sure enough, I can now play files from the ISIS, copy files from the ISIS - no errors. Whodathunkit???

    With NEXIS 18.6, this is officially supported. I'm not sure why the built-in Ethernet isn't working for you.

    https://www.youtube.com/avidevangelistbob [view my complete system specs]

    -- Bob Russo Principal Product Designer for Broadcast Storage & Editor Products

    Bob Russo on Expert Connections

  • Tue, Jun 26 2018 10:05 PM In reply to

    • RicardoG
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    Re: iMac Pro and ISIS 5500 not playing well together

    I've also upgraded to 18.6 and connected via the built-in Ethernet and it doesn't work for me either.  Error -36 when copying from the ISIS to my desktop.

    Connecting through USB-C to Ethernet adapter works.

  • Tue, Jun 26 2018 11:25 PM In reply to

    • Marianna
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    • Joined on Thu, Oct 13 2005
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    Re: iMac Pro and ISIS 5500 not playing well together

    RicardoG

    The mac oS error -36 problem stems from the “dot-underscore” companion files that Mac OS X's HFS+ filesystem creates for files when they get moved to FAT16 or FAT32 volumes. The problem is observed when folders from a Windows-compatible volume get moved to a Mac and then back again. The dreaded “Error Code -36″ message is the result.

    If you are experiencing this problem, you can run a simple dot_clean utility to remove the hidden "dot-underscore" files from your drive.  

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Wed, Jun 27 2018 5:19 PM In reply to

    • Marianna
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    Re: iMac Pro and ISIS 5500 not playing well together

    Folks

    Getting a case created for this so we can get the bug identified looked at.

    Adding most of you to the case as long as I can find your email. 

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

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