Latest post Thu, Nov 22 2018 4:27 PM by RalphC. 3 replies.
Page 1 of 1 (4 items)
Sort Posts: Previous Next
  • Sun, Jan 14 2018 8:45 PM

    Media Composer|First, Getting "this program is not supported on VM instances" on my Surface Book laptop

    I just downloaded and installed Media Composer|First on my Surface Book laptop running Windows 10, and when I clicked to start the program, I got a popup saying, "This program is not supported on VM instances".  I'm currently not running on a virtual machine, but I do have Hyper-V installed, along with Windows 10 Credential Guard enabled.

    Why is MC|F telling me I'm running on a VM when I'm not?  How do I fix this?  Are there any logs I can look at?

     

    Thanks!

  • Tue, Jan 16 2018 8:22 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,731
    • Points 19,055
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: Media Composer|First, Getting "this program is not supported on VM instances" on my Surface Book laptop

    Hi joe_coolish,

       Can you email please include screenshots of the error message.

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Mon, Nov 19 2018 5:10 PM In reply to

    • kjack63
    • Not Ranked
    • Joined on Mon, Nov 19 2018
    • Posts 1
    • Points 15

    Re: Media Composer|First, Getting "this program is not supported on VM instances" on my Surface Book laptop

    Hello,

    I've got the same problem on Surface Book 2 and WIN10.

    Regards

    Karsten

  • Thu, Nov 22 2018 4:27 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,731
    • Points 19,055
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: Media Composer|First, Getting "this program is not supported on VM instances" on my Surface Book laptop

    Hello Karten,

       Be sure that the CPU supports the Intel SSE4.1 instruction set.

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
Page 1 of 1 (4 items)

© Copyright 2011 Avid Technology, Inc.  Terms of Use |  Privacy Policy |  Site Map |  Find a Reseller