Latest post Thu, Jan 11 2018 4:39 PM by camoscato. 3 replies.
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  • Thu, Jan 11 2018 3:28 PM

    Pro Tools First Crashes at the time of opening in Windows 10

    I have been thinking of buying the ProTools HD for quite some time now. I recently bought a new powerful laptop (a Dell XPS 15 9560 with 16GB RAM, decent GPU, and SSD Storage) just so that I can get into audio editing/mixing and start using resource-intensive programs such as Pro Tools on the laptop. I am an absolute beginner, and so, I wanted to try the trial version first, so installed the free 'Pro Tools | First' on my laptop. However, I have not been able to get it working yet. Every time I open Pro Tools | First (v 12.8.2 latest one), it crashes in my Windows 10 laptop with the message: "Pro Tools application has stopped working". Please help me here if anyone has any similar experiences or any suggestions to get this issue rectified. If I see that the Pro Tools First is crashing, I expect the Pro Tools HD to crash too. My OS is Windows 10 Home Edition. Tried raising Support Requests with Avid two times but have not got any reply: Request Number: 03375232 and 03371438

  • Thu, Jan 11 2018 3:34 PM In reply to

    Re: Pro Tools First Crashes at the time of opening in Windows 10

    Hello, This is the Avid video forum.  The audio forum is here:

     

    http://duc.avid.com/
    Media Composer 2018.7 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce GT... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Thu, Jan 11 2018 3:44 PM In reply to

    Re: Pro Tools First Crashes at the time of opening in Windows 10

    Thanks for letting me know and for pointing me in the right direction. 

  • Thu, Jan 11 2018 4:39 PM In reply to

    Re: Pro Tools First Crashes at the time of opening in Windows 10

    You're welcome. I hope one of the audio people is able to help.

    Media Composer 2018.7 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce GT... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

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