Latest post Sun, Jul 22 2018 9:20 AM by BenoitM. 3 replies.
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  • Fri, Sep 1 2017 6:11 PM

    • Brian Mills
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    • Joined on Tue, Jan 27 2009
    • Media Production Group
    • Posts 80
    • Points 880

    Exception: Failed to setup a sample provider GH5 4k Footage

    Avid will not open or AMA link to 4k .mov files from Panasonic gh5...They were linking and working earlier today.  Not I get this message when I try to load them into play window. Exception: Failed to setup a sample provider

    Any ideas?

     

    Avid MC 8.4.3 HP Z820 Intel Xeon E5-2650 16GB memory, Nvidia Quatro k4000 Win 7 Prof 64 Matrox [view my complete system specs]
  • Fri, Jul 20 2018 9:53 AM In reply to

    • BenoitM
    • Top 100 Contributor
    • Joined on Fri, Nov 4 2005
    • Brussels, Belgium
    • Posts 1,151
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    Re: Exception: Failed to setup a sample provider GH5 4k Footage

    Did you get around this ? If so, how ?

    I am trying to link to a .MOV (DNxHD) file exported from MC 6.X a few years ago and I get the same error msg.

    BTW, I can't seem to be able to fast import the file either (using the same DNxHD quality used to create the file); it plays just fine with VLC.

    How do I get around this without re-encoding ('slow' import) ?

     

    General
    Complete name                            : W:\BSO archives\CC2011\xxx.720p.mov
    Format                                   : MPEG-4
    Format profile                           : QuickTime
    Codec ID                                 : qt   2005.03 (qt  )
    File size                                : 2.26 GiB
    Duration                                 : 4 min 5 s
    Overall bit rate                         : 78.9 Mb/s
    Encoded date                             : UTC 2011-12-07 17:21:20
    Tagged date                              : UTC 2011-12-07 17:22:33
    Writing library                          : Apple QuickTime

    Video
    ID                                       : 1
    Format                                   : VC-3
    Format version                           : Version 1
    Format profile                           : HD@SQ
    Codec ID                                 : AVdn
    Codec ID/Info                            : Avid DNxHD
    Duration                                 : 4 min 5 s
    Bit rate mode                            : Constant
    Bit rate                                 : 77.3 Mb/s
    Width                                    : 1 280 pixels
    Height                                   : 720 pixels
    Display aspect ratio                     : 16:9
    Frame rate mode                          : Constant
    Frame rate                               : 25.000 FPS
    Color space                              : YUV
    Chroma subsampling                       : 4:2:2
    Bit depth                                : 8 bits
    Scan type                                : Progressive
    Bits/(Pixel*Frame)                       : 3.356
    Stream size                              : 2.21 GiB (98%)
    Title                                    : Module de gestion vidéo / Gestionnaire d’alias Apple
    Language                                 : English
    Encoded date                             : UTC 2011-12-07 17:21:20
    Tagged date                              : UTC 2011-12-07 17:22:33

    Audio
    ID                                       : 2
    Format                                   : PCM
    Format settings, Endianness              : Big
    Format settings, Sign                    : Signed
    Codec ID                                 : twos
    Duration                                 : 4 min 5 s
    Bit rate mode                            : Constant
    Bit rate                                 : 1 536 kb/s
    Channel(s)                               : 2 channels
    Channel positions                        : Front: L R
    Sampling rate                            : 48.0 kHz
    Bit depth                                : 16 bits
    Stream size                              : 45.0 MiB (2%)
    Title                                    : Module de gestion Son / Gestionnaire d’alias Apple
    Language                                 : English
    Encoded date                             : UTC 2011-12-07 17:21:20
    Tagged date                              : UTC 2011-12-07 17:22:33

    Other
    ID                                       : 3
    Type                                     : Time code
    Format                                   : QuickTime TC
    Duration                                 : 4 min 5 s
    Time code of first frame                 : 00:59:05:18
    Time code, striped                       : Yes
    Title                                    : Gestionnaire code temporel / Gestionnaire d’alias Apple
    Language                                 : English
    Encoded date                             : UTC 2011-12-07 17:22:33
    Tagged date                              : UTC 2011-12-07 17:22:33

    MC 2018.9 (Symphony option)/BCC 10.0.5/RED 5.6; BlackMagic Ultrastudio Mini Monitor (10.11.2.0); DELL Precision 5530 - Intel Core i7-8850H 2.6 GHz - 32... [view my complete system specs]
  • Fri, Jul 20 2018 4:47 PM In reply to

    Re: Exception: Failed to setup a sample provider GH5 4k Footage

    I am working constantly with footage from my GH5 (4K FHD).

    Don't see any problem on 2018.7.

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    3 Heads Digital Films

  • Sun, Jul 22 2018 9:20 AM In reply to

    • BenoitM
    • Top 100 Contributor
    • Joined on Fri, Nov 4 2005
    • Brussels, Belgium
    • Posts 1,151
    • Points 13,870

    Re: Exception: Failed to setup a sample provider GH5 4k Footage

    I picked up on this thread b/c I experience the same error message but in my case not with GH5 footage, but 720p DNxHD (.MOV). Sorry for the confusion, I should maybe have started a new topic.
    That was yesterday on my main system with 18.5 (and Win7).
    Today I gave a try to the very same file on my secondary system with 8.9.3 (Win10) and it AMA-linked like a charm !
    Unless there is another problem specific to my main system, this looks like a regression bug to me...

    Note: the 'offending' file resides on a fast external USB3 drive; I tried both using a direct USB3 connection and indirectly by connecting the drive to my NAS (the latter being the way I successfully could link the file on my secondary system): no difference...

    Since this is going to be a one-time thing I have to do for a project, I will workaround by AMA-linking then consolidate as MXF on the 8.9.3 system, then move the MXF files into a new Avid media folder on the 18.5 system. If that works I should be able to use the original content of the 'problematic' video without unnecessary transcoding.

    MC 2018.9 (Symphony option)/BCC 10.0.5/RED 5.6; BlackMagic Ultrastudio Mini Monitor (10.11.2.0); DELL Precision 5530 - Intel Core i7-8850H 2.6 GHz - 32... [view my complete system specs]
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