Latest post Mon, Sep 4 2017 12:27 PM by usatraveler. 3 replies.
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  • Sat, Mar 18 2017 2:49 AM

    • amitfilm
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    Could not connect to the Media Indexer?

    I'm getting the message "Could not connect to the Media Indexer.  Verify the health of the Media indexer service."   The message comes up during system startup.  When i click through, it is followed by a message saying "You don't have accerss to MediaIndexer.  Do you want to continue in Disconnected Client Mode?  If you do, you won't have access to shared media drives. 

    I just use my macbook pro, I dont know what imeaning of that. what can I do if I dont want to say those infos? thanks.

  • Tue, Mar 21 2017 4:31 PM In reply to

    • Marianna
    • Top 10 Contributor
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    Re: Could not connect to the Media Indexer?


    Specifications are needed here - can you add your specification to your proile?

    It sounds like the Interplay components were installed as Media Composer is trying to connect to the Interplay Indexer. 

    There's no console command needed, go to the Applications folder Avid_Uninstallers and uninstall Interplay. 



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  • Wed, Aug 9 2017 2:45 PM In reply to

    • Euchrow
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    Re: Could not connect to the Media Indexer?

    Hi Marianna

    Since upgrading to 8.9, I also get these two messages. I can't find any uninstaller for Interplay, the solution I found is to type WorkgroupOverride On in the console window.

    For now this works, but it would be good if interplay would only be installed if needed.


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  • Mon, Sep 4 2017 12:27 PM In reply to

    Re: Could not connect to the Media Indexer?

    Same here - can't access anything on my third-party shared storage now.  Not sure whether it's because I activated the Symphony option, or updated to 8.9.1, or updated to 10.12.6, or am using third-party Indiestor MIMIQ as my storage emulation.  MC/MIMIQ have worked fine before, I just don't know at what point things broke.

    EDIT: The WorkgroupOverride On command does allow me to keep working properly - MC 8.9.1, OSX 10.12.6, MIMIQ sharing, Symphony.

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