Latest post Mon, Jan 30 2017 1:04 AM by conleec. 5 replies.
Page 1 of 1 (6 items)
Sort Posts: Previous Next
  • Sun, Jan 29 2017 10:43 PM

    • conleec
    • Top 75 Contributor
    • Joined on Thu, Oct 13 2005
    • Los Angeles
    • Posts 1,320
    • Points 17,200

    Huh? [:^)] Can't Download Dongle Updater

    Trying to update my dongle to 8.7.2, but the "Download Dongle Updater" pop-up window hangs with the spinning purple graphic and the updater never downloads. Anybody else have luck?

    Chris


    MacPro 3.33Ghz 12 Core (Westmere, MacPro 5,1), 48Gb RAM, nVidia GeForce GTX 680, Intensity Pro (Desktop Video 10.4.3), OS X 10.13.6, MC 2018.12 [view my complete system specs]
  • Sun, Jan 29 2017 11:46 PM In reply to

    Re: Can't Download Dongle Updater

    Chris are you trying from the Avid Application manager?
    If so try opening your Avid My account. Select My Products and Subscriptions. Select your Media Composer that has the Dongle you wish to update. Select Product Details and download Links   Show.  On the right side you will see Download Dongle updater file.  This is far more reliable for me than using the App Manager.

  • Sun, Jan 29 2017 11:58 PM In reply to

    • conleec
    • Top 75 Contributor
    • Joined on Thu, Oct 13 2005
    • Los Angeles
    • Posts 1,320
    • Points 17,200

    Re: Can't Download Dongle Updater

    This is what I've been trying. I didn't know you could even do it thru the application manager. It still isn't working, so maybe I'll try the app manager and see if that does work.

     

    MacPro 3.33Ghz 12 Core (Westmere, MacPro 5,1), 48Gb RAM, nVidia GeForce GTX 680, Intensity Pro (Desktop Video 10.4.3), OS X 10.13.6, MC 2018.12 [view my complete system specs]
  • Mon, Jan 30 2017 12:00 AM In reply to

    • conleec
    • Top 75 Contributor
    • Joined on Thu, Oct 13 2005
    • Los Angeles
    • Posts 1,320
    • Points 17,200

    Re: Can't Download Dongle Updater

    I actually can't find a way to do it in the app manager.

    MacPro 3.33Ghz 12 Core (Westmere, MacPro 5,1), 48Gb RAM, nVidia GeForce GTX 680, Intensity Pro (Desktop Video 10.4.3), OS X 10.13.6, MC 2018.12 [view my complete system specs]
  • Mon, Jan 30 2017 12:05 AM In reply to

    Re: Can't Download Dongle Updater

    Chris can you try the my account method from a different computer and maybe another Browser?  With Chrome on Windows here I got a Dongle updater in seconds just now? ( I will check out how to do it via the application manager now)

    Edit add 
    In a quick check My Avid App manager took me to My Account and it worked here this time using Firefox from a Mac Pro. 

  • Mon, Jan 30 2017 1:04 AM In reply to

    • conleec
    • Top 75 Contributor
    • Joined on Thu, Oct 13 2005
    • Los Angeles
    • Posts 1,320
    • Points 17,200

    Re: Can't Download Dongle Updater

    Well, Safari on the same computer won't even begin the download process. I went to another computer and it worked without a hitch. Hmmm. Anyway, working now. Thanks.

    Chris

    MacPro 3.33Ghz 12 Core (Westmere, MacPro 5,1), 48Gb RAM, nVidia GeForce GTX 680, Intensity Pro (Desktop Video 10.4.3), OS X 10.13.6, MC 2018.12 [view my complete system specs]
Page 1 of 1 (6 items)

© Copyright 2011 Avid Technology, Inc.  Terms of Use |  Privacy Policy |  Site Map |  Find a Reseller