Latest post Mon, Jul 10 2017 6:40 PM by Marianna. 4 replies.
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  • Sat, Jan 28 2017 3:00 AM

    • EvanAA
    • Not Ranked
    • Joined on Mon, Mar 7 2016
    • NYC
    • Posts 55
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    Removing a system ID

    How can I remove a system ID from the App Manager? I had to get a new system ID in order to renew my account. New one is activated and working. But I keep getting alerts because the old ID is still listed in the APP and is expired 

     

    -Evan

     

     

    HP z840, 64gig Ram, 20 cores, GPU k5200, Win10Pro -- Avid Symphony (Since Day 1), Adobe, DaVinci Resolve Studio [view my complete system specs]
  • Sat, Jan 28 2017 10:46 AM In reply to

    • luca.mg
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Roma - Italy
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    Re: Removing a system ID

    Did You try to reset the AppMan cache? If You search the forums there are several posts from Marianna and RalphC with instructions for both the PC and the Mac.

    Symphony 20.06, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Sat, Jan 28 2017 1:56 PM In reply to

    • RalphC
    • Top 50 Contributor
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    Re: Removing a system ID

    Hi Evan,

      Please email me raff.condalor@avid.com, I'll see what I can do.

     

     

    Regards,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Sun, Jul 9 2017 9:15 PM In reply to

    • Euchrow
    • Top 500 Contributor
    • Joined on Sat, Apr 15 2006
    • Brussels, Belgium
    • Posts 268
    • Points 3,530

    Re: Removing a system ID

    Hi there,

    Any suggestions to do this?

    I had to install Avid on a clients Mac, but when I de-activate the license after I finished the job, the SystemID and ActivationID remain memorised.

    I tried clearing the cache using the App Manager. I also manually trashed the cache folder. This didn't work so I tried uninstalling Avid. Yet, when I re-installled Avid to make sure everything was gone, my ystemID and ActivationID reappeared...

    As you can imagine, it's kind of annoying not being able to erase this info. So any help would be appreciated.

    thx 

    Symphony 2019.6 on Mac Pro Westmere 3.33Ghz 6 core, 48Gb Ram, Nvidia GTX 980, High Sierra 10.13.6, BMD Ultra Monitor 2019.6 on MacBook Pro Retina 2018... [view my complete system specs]
  • Mon, Jul 10 2017 6:40 PM In reply to

    • Marianna
    • Top 10 Contributor
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    Re: Removing a system ID

    Depends on mac or PC.  email me direct and provide me your OS and I can help.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

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