Latest post Tue, Jan 31 2017 1:43 PM by RalphC. 13 replies.
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  • Sat, Nov 5 2016 2:36 PM

    • Pheral
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    License Expires in....

    I have a new installation of MC 8.6.4.  This is a 3-year pre-paid subscription, but in the App Manager it lists the renewal date as 12/8/16 on the Licensing Tab, though it does say 'Activated', and on the MC splash screen it shows MC as expiring in 33 days.  I did sign in successfully to the App Manager and on the Account Tab I can see my version with the correct expiration date.  When I started MC for the first time I got the activation dialog and chose to activate electonically, but when I clicked the OK button the dialog just disappeared, so I assumed all was well.

    Why the expiration in 33 days?

    Media Composer v8.9.2 | Windows 10 Professional 64-Bit | Supermicro X10DAi | Intel Xeon E5-2620 v4 Broadwell (x2) | Noctua NH-D9DX i4 (x2) | PNY GeForce... [view my complete system specs]
  • Sat, Nov 5 2016 3:30 PM In reply to

    • RalphC
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    Re: License Expires in....

    Hello Pheral,

      Check your Avid master account now.

     

    Regards,

    Ralph

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Sat, Nov 5 2016 3:44 PM In reply to

    • Pheral
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    Re: License Expires in....

    HI, Ralph,

    Thank you - the license has always shown up correctly in my Master Account.  It's in App Manger that it's saying that its renewal date is 12/8/2016, and on the Media Composer splash screen, it's saying that the license expires in 33 days.  In the Account tab of App manage it shows up correctly, with an expiration in 2019.

    Philip

    Media Composer v8.9.2 | Windows 10 Professional 64-Bit | Supermicro X10DAi | Intel Xeon E5-2620 v4 Broadwell (x2) | Noctua NH-D9DX i4 (x2) | PNY GeForce... [view my complete system specs]
  • Sat, Nov 5 2016 3:58 PM In reply to

    • RalphC
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    Re: License Expires in....

    I checked your Avid master account and like you said it looks good, but it does say in my tool that it will expire in 33 days. The Billing Frequency is Perpetual right? Meaning you paid $1,259.00?

     

     

    Ralph

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Sat, Nov 5 2016 4:13 PM In reply to

    • Pheral
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    Re: License Expires in....

    I did pay $1,259.00, plus tax, but I don't see any references to billing frequency, just renewal dates.

    In App Manager, on the Account Tab:

    Medai Composer

    Annual Subscription

    Standard Suppport and Upgrade plan.  Renews on 11/3/19

     

    On the Licensing Tab it says:

    Media Compower

    Activated

    Renewal Date: 12/8/2016

    Online                                    Subscription

    Device ID: [xxxxx]

    System ID:  [xxxxx]

    Activation ID:  [xxxxx]

    License Status: Activated

    License Type: Subscription

    Renewl: 12/8/16

     

    Media Composer v8.9.2 | Windows 10 Professional 64-Bit | Supermicro X10DAi | Intel Xeon E5-2620 v4 Broadwell (x2) | Noctua NH-D9DX i4 (x2) | PNY GeForce... [view my complete system specs]
  • Sat, Nov 5 2016 4:17 PM In reply to

    • RalphC
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    Re: License Expires in....

    Have you tried clearing the AppMan cache files? If not do that first, By the way be sure you have the latest version installed.

     

     

    Ralph

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Sat, Nov 5 2016 4:35 PM In reply to

    • Pheral
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    Re: License Expires in....

    This is a fresh OS install, followed by an install of MC from a download yesterday, so it should be the latest version.  Clearing the cashe didn't help.  I did just get a popup saying that 'License Renewal Was Not Successful.  Please do not reactivate your appli9cation' or some such.

    EDIT:  I get this popup when I use the 'Sync Account' command.

    Media Composer v8.9.2 | Windows 10 Professional 64-Bit | Supermicro X10DAi | Intel Xeon E5-2620 v4 Broadwell (x2) | Noctua NH-D9DX i4 (x2) | PNY GeForce... [view my complete system specs]
  • Sat, Nov 5 2016 7:12 PM In reply to

    • RalphC
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    Re: License Expires in....

    I will create a support case for you so our license experts can investigate this.

     

     

    Regards,

    Ralph

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Sat, Nov 5 2016 7:16 PM In reply to

    • RalphC
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    Re: License Expires in....

    Here is the support case number 03076208. Since it's weekend, you might not get a response till Monday, I don't think it will be a problem since you can still use MC. I'll keep an eye on this issue.

     

     

    Regards,

    Ralph

     
    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Sat, Nov 5 2016 7:27 PM In reply to

    • Pheral
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    Re: License Expires in....

    Thank you, Ralph.  I appreciate your weekend work.

    Media Composer v8.9.2 | Windows 10 Professional 64-Bit | Supermicro X10DAi | Intel Xeon E5-2620 v4 Broadwell (x2) | Noctua NH-D9DX i4 (x2) | PNY GeForce... [view my complete system specs]
  • Mon, Jan 30 2017 10:32 PM In reply to

    Re: License Expires in....

    Hello,

    I am experiening a similar problem. Splash screen says 37 days til done, but just paid for a 2 year plan.  App manager has the date right.  Does this have to do with the optional syphony trial?  Thank you.

    "Waiting for media composer license update, please do not reactivate your license"

     

    dan@dpcrow.com

    2018 Mac Mini. 3.2 Intel Core i7 32 GB RAM Intel UHD Graphics 630 1536MB [view my complete system specs]
  • Mon, Jan 30 2017 10:50 PM In reply to

    • Pheral
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    Re: License Expires in....

    Hi, Dan,

    It's just the way the app manager handles the subscription - like a series of monthly payments, even though you paid for 2 years in advance.  At the end of your 37 days, it should 'renew' automatically and reset back to 30 days.  All should be good.

    Philip

    Media Composer v8.9.2 | Windows 10 Professional 64-Bit | Supermicro X10DAi | Intel Xeon E5-2620 v4 Broadwell (x2) | Noctua NH-D9DX i4 (x2) | PNY GeForce... [view my complete system specs]
  • Mon, Jan 30 2017 11:08 PM In reply to

    Re: License Expires in....

    Thanks Phiip! That solves the splash screen worry.  Though It still makes me nervous to have the 'License renewal not succesfull' pop-up repeatedly showing up via the app manager.

    2018 Mac Mini. 3.2 Intel Core i7 32 GB RAM Intel UHD Graphics 630 1536MB [view my complete system specs]
  • Tue, Jan 31 2017 1:43 PM In reply to

    • RalphC
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    Re: License Expires in....

    Hi Southpaw23,

      Please pm me, I'll take a peek in your My Avid account just to check the license status.

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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