Latest post Mon, Oct 31 2016 8:01 PM by cable. 2 replies.
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  • Sat, Oct 29 2016 8:52 PM

    • cable
    • Top 500 Contributor
    • Joined on Sun, May 27 2007
    • Pacific NW
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    Nexus 6.1 Enterprise drive failure issue

    My second drive has failed on our Nexis E4. Both times the spare has failed to to replace the drive. For the second time I'm down a drive and nothing will work in getting the system to rebuild using the spare. If I lose another drive I lose everything. It's a weekend and Avid support has yet to call back. 

     

    Does anyone know if it's safe to reboot the server with a missing drive? Or any other tips? Last time a drive failed Avid spent about two hours working on it remotely before the spare kicked in. 

    Thanks.

     

     

    20 x Media Composer 8.6.5 Mac Pros 32MB RAM OSX 10.11.6 AJA and Nitris DX hardware Avid Nexis Enterprise [view my complete system specs]
  • Sun, Oct 30 2016 3:20 AM In reply to

    • BobRusso
    • Top 50 Contributor
    • Joined on Thu, Oct 13 2005
    • New Jersey
    • Posts 2,263
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    • Avid Employee
      Moderator: Avid ISIS
      Moderator: Avid NEXIS PRO
      Moderator: Avid Storage Products

    Re: Nexus 6.1 Enterprise drive failure issue

    There is a known issue where underperforming drives were being failed too quickly that was fixed in 6.2.2. Please update to 6.2.2 right away to resolve this issue.

    https://www.youtube.com/avidevangelistbob [view my complete system specs]

    -- Bob Russo Post-Production Workflow Manager - NFL Films

    Bob Russo on Expert Connections

  • Mon, Oct 31 2016 8:01 PM In reply to

    • cable
    • Top 500 Contributor
    • Joined on Sun, May 27 2007
    • Pacific NW
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    Re: Nexus 6.1 Enterprise drive failure issue

    Thanks. I was unable to upgrade while the drive state was in failure but for some reason the spare would not kick in and replace the failed drive. It took support about 4 hours to decide to risk a reboot. The reboot did fix the issue and after the drive rebuild I did upgrade to 6.2.2.  All seems good. I appreciate the fact that on a Saturday support spent the needed time with me to resolve the issue.

    20 x Media Composer 8.6.5 Mac Pros 32MB RAM OSX 10.11.6 AJA and Nitris DX hardware Avid Nexis Enterprise [view my complete system specs]
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