Latest post Tue, Sep 20 2016 5:01 PM by RalphC. 6 replies.
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  • Mon, Sep 12 2016 7:22 PM

    • Brian Mills
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    • Joined on Tue, Jan 27 2009
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    Cannot Download update 8.6.3

    I keep getting a "failed-networkerror" when trying to download the zip form the downloads page.

     

    Any ideas?

    Avid MC 8.4.3 HP Z820 Intel Xeon E5-2650 16GB memory, Nvidia Quatro k4000 Win 7 Prof 64 Matrox [view my complete system specs]
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  • Mon, Sep 12 2016 7:48 PM In reply to

    Re: Cannot Download update 8.6.3

    FWIW I just went to My Account > My Products and Subscriptions > Media Composer | Software > Product Details and Download links > Show.  Selected both the Mac and PC versions. Both Downloads started without issues.

  • Tue, Sep 13 2016 12:58 PM In reply to

    • Brian Mills
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    • Joined on Tue, Jan 27 2009
    • Media Production Group
    • Posts 80
    • Points 880

    Re: Cannot Download update 8.6.3

    I can get it to start downloading. At some point it throws the error. Ive tried 2 different computers and browsers(chrome and firefox)

    Avid MC 8.4.3 HP Z820 Intel Xeon E5-2650 16GB memory, Nvidia Quatro k4000 Win 7 Prof 64 Matrox [view my complete system specs]
  • Tue, Sep 13 2016 1:40 PM In reply to

    • Brian Mills
    • Not Ranked
    • Joined on Tue, Jan 27 2009
    • Media Production Group
    • Posts 80
    • Points 880

    Re: Cannot Download update 8.6.3

    I believe I solved the problem.  There was an option to resume the download from the side menu.

    Avid MC 8.4.3 HP Z820 Intel Xeon E5-2650 16GB memory, Nvidia Quatro k4000 Win 7 Prof 64 Matrox [view my complete system specs]
  • Tue, Sep 13 2016 3:13 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
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    Re: Cannot Download update 8.6.3

    Brian Mills:

    I believe I solved the problem.  There was an option to resume the download from the side menu.

     

    What browser is that in case we run into the same issue?

     

    Regards,

    Ralph

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Tue, Sep 13 2016 7:32 PM In reply to

    • Brian Mills
    • Not Ranked
    • Joined on Tue, Jan 27 2009
    • Media Production Group
    • Posts 80
    • Points 880

    Re: Cannot Download update 8.6.3

    I was using Chrome

    Avid MC 8.4.3 HP Z820 Intel Xeon E5-2650 16GB memory, Nvidia Quatro k4000 Win 7 Prof 64 Matrox [view my complete system specs]
  • Tue, Sep 20 2016 5:01 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,976
    • Points 21,780
    • Avid Customer Advocate
      Avid Customer Service
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    Re: Cannot Download update 8.6.3

    Brian Mills:

    I was using Chrome

     

    I appreciate the feedback.

     

    Ralph

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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